Safe mode ??

**helmetbolt** · March 29th, 2004, 04:26 AM

Hi,
I'm new to this so I hope this makes sense.
I uninstalled a scanner from my system. Now when I boot up I get a message saying scanner not found & to either reinstall or remove all traces of it. Press any key to continue. The problem is that the keyboard won't respond . so I reset the computer & it goes into safe mode. I try to reinstall the scanner with disc but the keyboard will not work so I can't type in any commands. Any help would be gratefully accepted.

All the best.

Helmetbolt.

**confus-ed** · March 29th, 2004, 04:43 AM

So first off, welcome to windrivers helmetbolt

So keyboard 'no workee' in safe mode then ... does it just start in safe mode 'regardless' or do you get the options up ?

Like this ..?

or just 'starts' ?

& just which operating system might this be ? 95, 98, 98se or ME ? & do we have a 'recovery' floppy ? If not go to bootdisk.com & get one (they are 'handy' regardless, & I think we might 'need' one ..)

Can you also identify for us, the scanner involved & how its connected (parallel, usb, another way I didn't think of ?) & how is your keyboard connected (ps/2 connector, 'at' connector or usb - if you ain't sure describe the actual plug which goes into the pc & we can 'guess' based on that) ..

**corturbra** · March 29th, 2004, 04:47 AM

Second to the welcome to Windrivers.

Would also be handy to know how you uninstalled the scanner?

Did you use the uninstall program for the software, or just delete the files/remove from Control Panel?

**confus-ed** · March 29th, 2004, 05:13 AM

Originally Posted by corturbra

Second to the welcome to Windrivers.

Would also be handy to know how you uninstalled the scanner?

Did you use the uninstall program for the software, or just delete the files/remove from Control Panel?

Errr ... methinks the point is that after the first re-boot to install the sanner 'correctly' that the machine then re-booted in safe mode without a working keyboard .. so they never got as far as 'uninstalling' because they can't ...

**helmetbolt** · March 29th, 2004, 05:13 AM

Hi Guys,
That was quick.

Options appear but without the keyboard I can't choose one. So a countdown begins and then it opens up in safe mode. I am using win 98 se. I do not have a recovery floppy disc. The scanner in question is an 5 year old optic-pro it conects to the computer by a multi pinned socket. I uninstalled it in the control panel add/remove programs. The keyboard is a Logitech cordless. I haven't got the exact info here, I'm using the computer at work to post these threads.

Helmetbolt.

**corturbra** · March 29th, 2004, 05:28 AM

Originally Posted by confus-ed

Errr ... methinks the point is that after the first re-boot to install the sanner 'correctly' that the machine then re-booted in safe mode without a working keyboard .. so they never got as far as 'uninstalling' because they can't ...

Successfully confused me.... I thought that the issue was the Scanner was installed, and has now been uninstalled and now Windows won't boot?

Anyways it's Monday and I'm having trouble seeing past my eyelids so apologies if misunderstood.

Back to the issue at hand, Helmetbolt, have you got a non-cordless keyboard you can try to get back into windows?

I take it you have already checked connections/batteries on the keyboard?

**helmetbolt** · March 29th, 2004, 05:34 AM

Hi,
Yes, i have checked batt's/conections of keyboard,all ok. No I do not have a corded keyboard that I can use.

Helmetbolt.

**confus-ed** · March 29th, 2004, 06:14 AM

I'm guilty of the confusion ! ... what a surprise .. not !

Anyways definately get yourself a bootdisk for when you get home (while you do have net access, like I said 'handy regardless' ) ... we want windows to boot from something other than it does now & its pressumably 'wrong' startup files - just getting to prompt with a working keyboard would be progress .. a corded keyboard or at least one we can be certain doesn't need any startup files would be very handy too ! (my keyboard for instance is cordless & doesn't need any startup files as it connects from the wireless point to a ps/2 socket - usb stuff though often needs drivers to work at all ...)

btw a corded kb can be got from as little as £4 or say $7 which might be worth the outlay just to save on uncertainty/stress just to get it 'woking' for now (can you not 'borrow one' from work overnight ? we need to get in & fix whatever mischief this errant unistall has wrought, which you now know is 'mission impossible' without at least getting a working keyboard 'somehow' at 'somepoint'..)

**helmetbolt** · March 29th, 2004, 06:26 AM

Thanks confus-ed, I'll buy one on my way home tonight.

**helmetbolt** · March 29th, 2004, 12:20 PM

Hi
Well I got a corded keyboard on my way home. I have successfully got into my computer. I have reinstalled the scanner OK. Restarted my computer and got these messages.

ADGJDET.EXE is linked to missing export MFC42.DLL:6453

Then

ROTXE.DLL is linked to missing export MFC42.DLL:6458

Then

error MSVCRT.DLL:_lc_collate_cp

Then

CTEAXSPL.EXE is linked to missing export MFC42.DLL:6453

Then

Could not load TARGET DLL ["C:\PROGRAMFILESLOGITECH\DESKTOPMESSENGER\8876480\ 6.1.4.36_887648OL\PROGRAM\BACKWEB.DLL",ERRORCODE31 }

That took some copying out. What does all this mean ? Is there a quickfix program I can download from the web to repair this.

Help

Helmetbolt.

**confus-ed** · March 29th, 2004, 12:58 PM

Right all those are 'why' it went wrong ! ..

When you install a driver it does something called 'registering' where it effectively adds bits into windows, when you uninstall it does the opposite & takes them out ..

ADGJDET.EXE, ROTXE.DLL & CTEAXSPL.EXE are all to do with creative drivers for soundcards ..

MSVCRT.DLL is a library of 'c' calls (the computer programming lanuage, so standard subroutines) which many other programs make use of, many programs also 'erroneously' over write it with 'their' version when they shouldn't (windows should take care of version control for this, but when did windows do what it should ?

)..

BACKWEB.DLL though is malware ! & that's bad not just 'broken' - 'malware' is/are net nasties which 'sneakily' install themselves on your computer & can wreak havoc as well as mailing all your bank details to some terrorist in a cave in Afghanistan !

So two questions before we get around to fixing, do we actually have a creative soundcard on this system & do you know what the 'hell I'm talking about' as far as 'malware' goes ? .. I/someone else can then tailor an answer to fit ..

**WebHead** · March 29th, 2004, 01:06 PM

Also, when you uninstall software, it asks you, "Do you want to remove, blah blah blah?" I usually just say "no to all" and leave all the driver, dll's, etc in there. Might seem messy, but at least things will continue to work.

Personally, if it were me, I would reinstall everything with the scanner attached,.. do what I wrote above, shut down, unplug scanner, reboot. Then check system properties for any errors. If any errors, remove them, reboot and see how it goes. Should be cool from there.

**helmetbolt** · March 29th, 2004, 02:01 PM

Hi There,
I restarted my pc and couldn't get aol to start. But I'm here now.

Yes I have a creative soundcard installed. Allthough it aways appears on startup it does not now.

No I have never heard of mal ware.

Helmetbolt.

**helmetbolt** · March 29th, 2004, 03:39 PM

Right, Now were cooking with gas.

Reinstalled scanner & reinstalled creative sound card, rebooted pc and guess what.

No error messages appeared. looks like i,ve been lucky this time.

I would still like to know what mod-wear is. Oh yes & why do I get a McAfee Firewall has intercepted a port scan attack or newtear attack every 5 to 10 minutes when I'm online ????

Thanks for the help.

All The Best,

Helmetbolt.