If they are not technical, they're gonna look at your list and think you sleep. We went through this a few years ago and looked light duty on paper. If your list looks thin, get the "other" list ready that has: spent two days patching for new virus, troubleshoot connection issue, fix failed back up, run restore, all day phone with vendor for repair, bust hump, ect.

Unless your a showman, they rarely remeber this.

Our "they"s have a bigger list of duties then they know what to do with now that we use a help desk package.

And that cost them 30 to 60 minutes a day per tech for work tickects.