Updating DMI for Tosh Satellite 5005-S504

**mxpsux** · May 20th, 2004, 02:22 PM

I'm trying to restore a Toshiba Satellite 5005-S504 and am getting a "Wrong Machine" error. I suspect that the DMI data is incorrect as the motherboard has been replaced in the past. I have the utility to update the DMI data, but need some assistance inputting the correct info. What i have:
Model Name: Satellite 5005-S504
Version Number: Version 1.0
Serial Number: (the serial number)
Model Number: PS500U-00Y0LX
PCN/BND Number: ??

It's been a while since I did this, I'm not sure if I have the Model Name and Model Number in the right format (I'm still getting the "Wrong Machine" error), and I also don't have a clue what the PCN/BND Number is supposed to be. Anyone out there able to assist?

**Damned Angel** · May 20th, 2004, 03:58 PM

Don't worry about anything but model name. If it is a satellite 5005 series, just put in "Satellite 5005". That should be all that it needs.

I have the all the dmi entries needed for canadian models, but not american models. It should be the same though.

**mxpsux** · May 21st, 2004, 08:10 AM

That did it, thanks!

**genebsmith** · June 5th, 2004, 11:19 AM

Originally Posted by Damned Angel

Don't worry about anything but model name. If it is a satellite 5005 series, just put in "Satellite 5005". That should be all that it needs.

I have the all the dmi entries needed for canadian models, but not american models. It should be the same though.

Hello,
I am in a similar situation to the person you replied to. The mother board on a Satellite 1900 was replaced under warranty by Toshiba and now the recovery disks will not work. It is a Canadian model, PS192C00824, purchased originally from am Office Place store.

I tried updating the DMI by both completely filling in all known data as well as just "SATELLITE 1900". It fails towards the end with the WRONG MACHINE error.

Do you have any other suggestions?

Thank you for help.

**Damned Angel** · June 5th, 2004, 12:24 PM

type it in as Satellite 1900. Only the S should be capatilized

**genebsmith** · June 5th, 2004, 08:14 PM

Originally Posted by Damned Angel

type it in as Satellite 1900. Only the S should be capatilized

Thank you,
I was typing it in all upper case.
Works now!

**alfordt** · June 6th, 2004, 11:25 PM

Where can i get this utility that you were useing to reset DMI settings on wrong machine erroe message. I am trying to use my restore disk and get this message but i have had no hardware changes So any input or help on this issue would be appreciated and where i could find utility maybe you could send it to me if small enough.

Thanks
David

**mxpsux** · June 7th, 2004, 07:04 AM

It's only available to Toshiba Authorized Service Providers. It's usually specific to each model, part of the Tests and Diagnostics utilities.

**Damned Angel** · June 7th, 2004, 10:42 AM

take it into any authorized service provider. They should set the dmi for you for free. If they want to charge you, call Toshiba and get a case number.

**mincognito** · June 7th, 2004, 08:34 PM

Originally Posted by Damned Angel

take it into any authorized service provider. They should set the dmi for you for free. If they want to charge you, call Toshiba and get a case number.

Am having the same problem. Did find the following from toshiba:
ACPI Flash BIOS Version 1.70 for Satellite 5005-S504 released by Toshiba on 7/16/02. Does anyone know if this will work to reset the DMI?

**Damned Angel** · June 7th, 2004, 10:24 PM

it shouldn't. You need Toshibas DMI updater utility. Only an authorized service provider or Toshiba themselves has it.

**mincognito** · June 8th, 2004, 06:31 AM

Originally Posted by Damned Angel

it shouldn't. You need Toshibas DMI updater utility. Only an authorized service provider or Toshiba themselves has it.

Oh well, thanks for the info.

**yabxe** · June 14th, 2004, 10:07 PM

where can I get the DMI utility? I have the same issue and Toshiba insists on charging to reset the DMI.

**mxpsux** · June 15th, 2004, 04:58 PM

Originally Posted by yabxe

where can I get the DMI utility? I have the same issue and Toshiba insists on charging to reset the DMI.

It's only available to Toshiba Authorized Service Providers, not end users. Go here
then click on "Service Centers" to find one near you.

**yabxe** · June 16th, 2004, 10:31 PM

Only available at Toshiba for $110 to fix a problem their bios upgrade (Toshiba lowered the cpu speed through the bios change to prevent the machine from overheating) caused. Anyone interested should visit KBLA.com and get in on the lawsuit against Toshiba. For me I refuse to provide Toshiba with any additional funds and will wait for them to pay me at the conclusion of the class action suit. This evening I successfully loaded LINUX and am up and running without touching the DMI.

Originally Posted by mxpsux

It's only available to Toshiba Authorized Service Providers, not end users. Go here
then click on "Service Centers" to find one near you.