Office XP and IE

**PuterGeekGirl** · June 7th, 2004, 03:38 PM

We just deployed Office XP sp3 today to the whole company. Have 2 machines that every time the users try to open any office product, or IE it tries to go thru the install again, where its trying configure the install and stuff. Only common denominator that makes em different is they have Project 2003 installed as well.

Help??

Windows 2000 sp 4 on both machines.

**edball** · June 7th, 2004, 05:09 PM

Originally Posted by PuterGeekGirl

We just deployed Office XP sp3 today to the whole company. Have 2 machines that every time the users try to open any office product, or IE it tries to go thru the install again, where its trying configure the install and stuff. Only common denominator that makes em different is they have Project 2003 installed as well.

Help??

Windows 2000 sp 4 on both machines.

Do the users have admin rights, have you tried opening the programs while logged in as admin ?

**Tekboy** · June 7th, 2004, 08:42 PM

Originally Posted by PuterGeekGirl

We just deployed Office XP sp3 today to the whole company. Have 2 machines that every time the users try to open any office product, or IE it tries to go thru the install again, where its trying configure the install and stuff. Only common denominator that makes em different is they have Project 2003 installed as well.

Help??

Windows 2000 sp 4 on both machines.

I recently went through this, and the .msi files needed to be replaced. However, it wasn't happening in IE. Your issue may be different.

**TripleRLtd** · June 7th, 2004, 10:53 PM

Originally Posted by PuterGeekGirl

We just deployed Office XP sp3 today to the whole company. Have 2 machines that every time the users try to open any office product, or IE it tries to go thru the install again, where its trying configure the install and stuff. Only common denominator that makes em different is they have Project 2003 installed as well.

Help??

Windows 2000 sp 4 on both machines.

Do you mean by install again, a window pops up asking for the cd? What exactly do yo see geekgirl? We can only help if we know exactly what you see on the screen, and what you are asked. You know the drill.
-thumbs-

**Tekboy** · June 8th, 2004, 01:34 AM

Originally Posted by TripleRLtd

Do you mean by install again, a window pops up asking for the cd? What exactly do yo see geekgirl? We can only help if we know exactly what you see on the screen, and what you are asked. You know the drill.
-thumbs-

What she is saying is that EVERY time she tries to open a program belonging to MSOffice, the installer screen comes up and wants to run setup. When it happened to me, it was the MSI files and about a half hour of editing.

Unfortunately, a colleague of mine has the printout from M$, and he went to Az for a couple of weeks, so I cannot tell you what the registry tweaks are to correct it.

**PuterGeekGirl** · June 8th, 2004, 07:50 AM

Well we are running the install via a group policy, so it doesn't ask for the cd. It does as Tekboy said, and goes thru the screens you would normally see when you use the cd, after you've told it the path you want it installed to and all that stuff. Where it says its configuring and all that good stuff.

Users do not have admin rights on the local machine, thats all handled with the group policy.

I can log in as a domain admin having admin rights to all machines and I get the same thing. Uninstall/reinstall of product has done nothing.

Here's some info from the event logs:

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 6/7/2004
Time: 3:23:11 PM
User: N/A
Computer: 6062-HDYKENS
Description:
Detection of product '{90110409-6000-11D3-8CFE-0050048383C9}', feature 'HandWritingFiles' failed during request for component '{E6BFD503-3A35-4B78-BAB5-9570EDDEF81C}'

**TripleRLtd** · June 8th, 2004, 08:13 AM

So then, it doesn't ask for the cd, but it does ask for the install point, right? I assume the "image" is on a network share?
This may help, or may not:
http://support.microsoft.com/default...b;en-us;290740

What is the "HandWritingFiles" feature?

**PuterGeekGirl** · June 8th, 2004, 08:20 AM

Looks like something to do with the handwriting recognition on the, I didn't set this thing up...so not 100% sure. I do know that things are not set to install on first use from the network. We copy all the files locally, then when they use say outlook for the first time, it does the config thing that I'm talking about. Only in this case, it does it every time....

**PuterGeekGirl** · June 8th, 2004, 09:35 AM

Originally Posted by TripleRLtd

So then, it doesn't ask for the cd, but it does ask for the install point, right? I assume the "image" is on a network share?
This may help, or may not:
http://support.microsoft.com/default...b;en-us;290740

What is the "HandWritingFiles" feature?

Didn't work....was already set that way as well....

**PuterGeekGirl** · June 8th, 2004, 10:52 AM

Think I found a work around...uninstall project and office, reboot...let office reinstall via the policy, then put project back on.

Its not pretty...but it seems to work....

Thanks again MS, theres about 8 hours of my life I'll never get back...