Office XP

[PuterGeekGirl]

Applied Office XP sp3 to a machine and now the send feature seems to be gone. When you select New to send a new message, there's no button, can't add it via the customize toolbars, the "send" button isn't even listed.

Also, alt/s doesn't seem to work...when that is hit the message just sits there...its as of the send portion isn't even installed. Uninstall/reinstall of the product hasn't done anything for it.

Anyone ever seen this?

Machine on Win2k SP4

Thanks in advance.

[TripleRLtd]

Nope, I haven't, but keep bumping this and someone here may have. But geesh GeekGirl: didn't you have another problem last week having to do with OfficeXP where you just installed the service pack, as well? Perhaps complete removal and reinstall, but going with only SP2? IOW: a rollback.
BTW: can you send in other programs?

[Tekboy]

That new SP for Office XP seems to be really messed up. I never quite get why people think that the latest from M$ is better than what they already have.

I had to save the data, and reload a new machine because of that service pack, since Publisher just hurled all over the place with it installed.

[TripleRLtd]

Si, senor. -thumbs-
I think even MS recommends only installing the service packs for programs, if you are having problems which the SP remedies. There is always a list they provide of the "fixes" in those sp's.
In other words: if everything is working fine: leave it alone!!!
Now OS service packs are another story. I will install them as soon as they come out.

[PuterGeekGirl]

Nope, I haven't, but keep bumping this and someone here may have. But geesh GeekGirl: didn't you have another problem last week having to do with OfficeXP where you just installed the service pack, as well? Perhaps complete removal and reinstall, but going with only SP2? IOW: a rollback.
BTW: can you send in other programs?

Well, when ya deploy it to over 200 workstations, there's bound to be a problem or two.... Can't really roll it back as the update is pushed down via a policy, therefor next time they reboot, it'd just push it down again.... Sometimes all this automation sucks.....

May have it working...not sure yet...will keep ya posted.

I'm of the feeling today (moreso that some days) that MS is the anti-christ!!!

[TripleRLtd]

So, real curious here: how many of the 200+ became problematic after the SP install, and how many had issues fixed that were having problems before? If any.

There is certainly a difference between corporate rollout's versus individual machines or small offices, though. Even with OS SP's I would be inclined to wait a few weeks for the discovery of "glitches in the fixes". ;-)

[WebHead]

Well, when ya deploy it to over 200 workstations, there's bound to be a problem or two.... Can't really roll it back as the update is pushed down via a policy, therefor next time they reboot, it'd just push it down again.... Sometimes all this automation sucks.....

May have it working...not sure yet...will keep ya posted.

I'm of the feeling today (moreso that some days) that MS is the anti-christ!!!

Heya PGG. Either way SP3 is not uninstallable so you're going to have to find a fix for this. I'll look around and see if I can find something.

Is this happening on ALL the computers? Or just a few? In other words, have you troubleshooted and isolated where the problem is coming from?

[PuterGeekGirl]

So, real curious here: how many of the 200+ became problematic after the SP install, and how many had issues fixed that were having problems before? If any.

There is certainly a difference between corporate rollout's versus individual machines or small offices, though. Even with OS SP's I would be inclined to wait a few weeks for the discovery of "glitches in the fixes". ;-)

Not many problems before, but around here they think we have to get the latest and greatest...was lucky I was allowed to hold off this long w/out it. I'd been personally running the SP for awhile on my laptop with no issues.

Main problems that were seen was portions of Office 2k that still seemed to be lingering on the machine, when the script was done to remove it when we originally went to office xp for some reason the uninstall didn't complete on 2k. Most of them have been a simple case of going into add/remove programs and getting rid of the last of that crap.

Its just been a barrel of laughs around here...

[PuterGeekGirl]

Heya PGG. Either way SP3 is not uninstallable so you're going to have to find a fix for this. I'll look around and see if I can find something.

Is this happening on ALL the computers? Or just a few? In other words, have you troubleshooted and isolated where the problem is coming from?

This particular thing is only happening on the one. Its like the install just choked, well upon further research it may have been a problem with the local admin account...we had people here last week trying to hack us as an internal security test. Supposedly they didn't mess with the desktops but we may now be learning otherwise....and it may have caused major problems with these installations...

I'll keep ya posted, but I think we may have this one fixed......

[TripleRLtd]

Of course it's uninstallable even though it does lack an uninstall feature. You do this the way any SP can be uninstalled: unintall the program, and then reinstall it with the original program. This reverts it to the non-sp level of the original install.
Or, as with a manual revoval of XP sp1, you do a repair install of the orginal: in this case Office XP (original) like here:
http://support.microsoft.com/default...b;en-us;329015

Of course this is all a moot point in a corporate environment.

[WebHead]

This particular thing is only happening on the one. Its like the install just choked, well upon further research it may have been a problem with the local admin account...we had people here last week trying to hack us as an internal security test. Supposedly they didn't mess with the desktops but we may now be learning otherwise....and it may have caused major problems with these installations...

I'll keep ya posted, but I think we may have this one fixed......

Yeah definately. I'm curious to hear about what caused it and how you worked it out.

[PuterGeekGirl]

Well, an entire morning later, and the problem being worse, he's now running on Citrix so he can get to email there....looks like I'll most likely reimage it next week while he's out on vacation. Our standard here is an hour, someone else looks, and if they can't get it, its gone......already exceeded that, and the level of patience has been far beyond exceeded as well.... :butt:

[WebHead]

Thats gotta suck. But as long as everyone else is cruising along fine with no problems, then a reimage should solve this guys problem then you'll be all good and you can go back to trying to beat my score of 52 on Hexxagon at VGN.

[PuterGeekGirl]

Thanks for trying tho! At some point, its just not worth it....

[WebHead]

Yup yup. Exactly.

But yeah,.. this sort of problem is a little beyond what I normally do. I only support around 50 users and with the way the network configuration is, most SP installs are done on an as-needed basis one at a time. But since you're PGG I figured I might as well post something.