Inspiron 8100 LCD Weirdness

**BMackKC** · June 25th, 2004, 10:17 AM

The display on my Inspiron 8100 is up to no good. At certain times, the backlight does not function. This is reproducible. Here's the situation:

Running on battery power: Starting from a cold boot, the backlight functions normally. Rebooting, the backlight still functions normally.

Running on AC power: Starting from a cold boot, the backlight functions normally. HOWEVER, on a reboot, the backlight turns on at post, flashes once, and shuts off. It does not come back on. The display is on, just no backlight. If I close the lid (machine goes to sleep) and open it again, the backlight comes on.

I have so far:
Flashed the BIOS to level A15
Updated nVidia Geforce drivers
reformatted and clean install of XP Home, applied service pack1 and all patches.
Disconnected the reserve battery to reset BIOS.

Still no joy. Dell's tech support has not been able to resolve the problem, although they have tried hard to understand the problem. I have not yet been able to convice them that this is not a software issue.

Any suggestions?

Thanks

**NooNoo** · June 25th, 2004, 10:26 AM

Welcome to Windrivers BmackKC

I can see why they think its software...rebooting, do you mean restart?

You get the same if it starts from hibernation or standby?

**BMackKC** · June 25th, 2004, 02:40 PM

Correct. BUT only when AC is plugged in. If running on battery power, it's all good. The common thread is the AC adapter.

Update: Finally convinced Dell that this is a hardware issue. I'll be getting a new display, motherboard, video card, and power brick. The technician I finally spoke to thinks it's a power issue, but he's going to replace it all just to be sure.

Software was my first thought as well, but the backlight disappears before XP starts loading, and I also started with the internal HD removed...same problem.