My job has taken a turn for the worse!

[techs]

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG GGGGGGGGGGGGGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHH!

Today 11 computers came in for service (I am a one person shop). All 11 running XP. All with spyware and viruses. Not ONE had been getting their WinXp updates, antivirus updates. I now have a backlog of 21 computers in the shop.
I have a Cisco engineering student helping out. She was litteraly biting her lip to keep from laughing as I explained Spyware to each customer.
After a while she would stand behind the customer and mouth the words as I said them she had heard it so much.
Anyway, I am going to type up something to give to my customers because I just can't repeat the same thing over and over and over........

OK, I feel slightly better now.

[meatwad]

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG GGGGGGGGGGGGGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHH!

Today 11 computers came in for service (I am a one person shop). All 11 running XP. All with spyware and viruses. Not ONE had been getting their WinXp updates, antivirus updates. I now have a backlog of 21 computers in the shop.
I have a Cisco engineering student helping out. She was litteraly biting her lip to keep from laughing as I explained Spyware to each customer.
After a while she would stand behind the customer and mouth the words as I said them she had heard it so much.
Anyway, I am going to type up something to give to my customers because I just can't repeat the same thing over and over and over........

OK, I feel slightly better now.

She cute?

[CeeBee]

..Anyway, I am going to type up something to give to my customers because I just can't repeat the same thing over and over and over...

Why not??? Give them a monthly subscription to your shop instead!

[Archer]

You paying the student?.....................get her to do the speech

[jaeger]

Spyware is pretty easy by now. Mainly the trick to keeping the time per PC down is making sure you kill the reproduction on the first hit. That usually means hunting down whatever services exist that reproduce the spyware. Do not connect the machine to the net under any circumstances until you are sure it is spyware free.

BootCD AV scan -> Msconfig and startup folder -> Regedit to kill services and startup -> Spybot SD -> Adaware -> Hijack this. Everything in safe mode as much as possible. After the machine is spyware free, hunt through IE and make sure all the security setting are at medium or higher and make sure nothing has snuck into the trusted list. Then nail the hosts file. Main part is killing the services in safe mode really. Bunch of em are real pains otherwise.

[techs]

She cute?

Very.

[Commander Klarg]

Very.

That must make the day a good deal better!

[arch0nmyc0n]

Anyway, I am going to type up something to give to my customers because I just can't repeat the same thing over and over and over........

Hook me up with a copy... I'm tired of explaining it too...

[MobilePCPhysician]

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG GGGGGGGGGGGGGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHH!

Today 11 computers came in for service (I am a one person shop). All 11 running XP. All with spyware and viruses. Not ONE had been getting their WinXp updates, antivirus updates. I now have a backlog of 21 computers in the shop.
I have a Cisco engineering student helping out. She was litteraly biting her lip to keep from laughing as I explained Spyware to each customer.
After a while she would stand behind the customer and mouth the words as I said them she had heard it so much.
Anyway, I am going to type up something to give to my customers because I just can't repeat the same thing over and over and over........

OK, I feel slightly better now.

I assume your charging for this. You're getting paid. You have a steady stream of internet alcoholics. Just can't say no to clicking on things they don't understand. Do you leave copies of Ad-Aware and Spybot and CWS on their machine? Do you teach them how to use it? Do you charge extra for it? why are you complaining about your revenue stream? Teach them, supply them with the tools, but charge them for the service. Education is expensive..

[smevans]

So methinks this is the guts of what Techs is on about ?

Thats the trouble with malware - no magic bullet ! - I don't think it matters how 'good' you are with removal & innoculation & cleanup - I've given up fixing 'em ! - now I just lift off whatever data I can, put a fresh install on & then educate the customer about 'safe surfing' & what steps they can take to prevent it happening again for my fee - the smart ones listen & don't pay again hopefully - the stupid ones don't - & they deserve to pay again

Spot on !