Computer Crashes when I open Outlook Express

**Dshadna** · June 22nd, 2004, 10:36 AM

As the title says; My computer crashes everytime I open up Outlook Express now. I've copied the Hijack this log and nothing appears to be different from the one when I had the RUNTIME ERROR 216. HELP PLEASE!!

To recap the smie.dll is part of my Secretmaker program. One thing I can tell you, if it makes a difference is I had JUST downloaded the update to the SecretMaker and then went to my Outlook Express. Don't know if that is a coincedence or not.

Logfile of HijackThis v1.97.7
Scan saved at 10:30:19 AM, on 6/22/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Spamihilator\spamihilator.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SECRETMAKER\secretmaker.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\Documents and Settings\Deanna Foy\My Documents\My eBooks\Dowload Programs\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.neopets.com/guilds/guild....oid=tigersgrrl
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {A491D208-B353-490F-B81A-A8A3DC97042D} - "C:\WINDOWS\System32\smiehlp.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [Spamihilator] "C:\Program Files\Spamihilator\spamihilator.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: SECRETMAKER.lnk = C:\Program Files\SECRETMAKER\secretmaker.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Define - file://C:\WINDOWS\WEBster.htm
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Encyclopedia &Lookup - file://C:\WINDOWS\WEBEncyc.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell Options (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O12 - Plugin for .m3u: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .smi: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - http://download.macromedia.com/pub/s...re/awswaxf.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://fpdownload.macromedia.com/pub...ctor/swdir.cab
O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://download.microsoft.com/downlo...?1077840875756
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.imagestation.com/common/c...b?ver=1,1,0,32
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestation.com/common/c...on=4,3,2,20802
O16 - DPF: {6BB594E2-6E4D-4CC9-98B0-931C323F9165} (DepHlp Control) - http://www.worldwinner.com/games/shared/dephlp.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.2) -
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...657.5742592593
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/controls/SassCln.CAB
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/...ler/dwnldr.cab
O16 - DPF: {CAFEEFAC-0014-0001-0003-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_03) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub...sh/swflash.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/is...76/mcfscan.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

**NooNoo** · June 24th, 2004, 01:19 PM

What was the outlook error? how did it crash, and secretmaker update should be uninstalled and see if it behaves now.

**Dshadna** · June 24th, 2004, 10:18 PM

Originally Posted by NooNoo

What was the outlook error? how did it crash, and secretmaker update should be uninstalled and see if it behaves now.

The computer just simply crashed. Turned itself off. I looked at the settings for the Secretmaker and saw that the "Spam" guard was on, turned it off, and now everything seems to be running fine. Not sure why that is, but that seems to have done the trick. I've been using Secretmaker for about 6 months and this is the first problem I've had with it interferring or causing computer to crash.

Thanks NooNoo

**NooNoo** · June 25th, 2004, 08:05 AM

OK, it rebooted automatically on error. The event log will have the details of the error generated. If you prefer to see what the problem is immediately, then right click my computer, properties, advanced tab, startup and recovery button, clear the check box automatically restart on error. Next time it will blue screen and stay there while you write down the full details of the blue screen. Then you can restart the computer again.

**Dshadna** · August 21st, 2004, 07:34 PM

well, it's doing it again. Here is what I got from the "Blue Screen".

Stop Error Messages:

0X0000008E (0XC0000005, 0X812BB36A, 0XF4877B0C, 0X00000000)

There was stuff about BIOS and all that I don't understand. If you need more informtion, please let me know. I was able to send a message earlier with OE and it was fine, then I went back to send a new one and the pc crashed. This is happening on a stupdily regular basis these days.....about 5 times this week. I've checked settings on the SecretMaker and it appears to be where its been all along....but I'm getting frustrated with it all.

**NooNoo** · August 22nd, 2004, 03:34 AM

Need the rest of the message - there will be a xxxx.sys file mentioned.

The stop 0x8E coupled with your 0xc5 above means
0xC0000005: STATUS_ACCESS_VIOLATION
A memory access violation occurred.

If you installed secret maker and it started - then it is likely that it is secret maker that is causing the error. Uninstall it - does the problem stop?

**Dshadna** · August 22nd, 2004, 10:01 AM

Originally Posted by NooNoo

Need the rest of the message - there will be a xxxx.sys file mentioned.

The stop 0x8E coupled with your 0xc5 above means
0xC0000005: STATUS_ACCESS_VIOLATION
A memory access violation occurred.

If you installed secret maker and it started - then it is likely that it is secret maker that is causing the error. Uninstall it - does the problem stop?

I had just updated Secretmaker. I finally found a SecretMaker forum and it appears that there is a conflict between it and ZoneLabs 5.1. I uninstalled Secretmaker as the firewall is more important to me and it's the one that I am most comfortable with. I can acess OE, and was able to send an email after unistalling it. Thanks. I kept trying to find out what those numbers meant and just couldn't find anything about those specific ones. Thanks NooNoo. You've helped me so much the last few months with getting both pc's up and running properly and safely.