Hi there,

All you do is bitch, bitch and bitch some more until they give in. Stay your cool at all times.

If all possible, take pictures of your items before sending it into repairs using their extended services. If it came out worst then before, then you can nag the crap out of them. FutureShop policy says they will replace it with a new item if all else fails.

As for rebate, again, keep on fighting and always make copies of what you send to them.

Ju Leon...