Audigy...the "final frontier?!"... Not a chance?

**ashrafkadry** · September 23rd, 2004, 04:20 AM

Okay, here's my story

I'm the sad owner of two creative cards, the first one, which was the best one by the way, is an Audigy "player" edition, and the second one is an extigy.

What happened was as follows: my computer, a pentium III 1GHz old rig, with 512 SDRAM pc 133, and using a Gigabyte motherboard based on intel's i815EP chipset, and ATI radeon 7500 video card was running smoothly up to a few months ago, when the inevidable happened...after a stupid crash I had to reformat my machine, and reinstalled my OS, windows xp home edition, but the moment I did that the computer turned to a chinese Abacus?

It stopped identifying my sound card. after I had installed the card, the computer popped up a message telling me that it was not able to identify the card, or that the card was only a multimedia audio device. When I looked inside the device manager, I found another trouble. There under the Network adapters tab, was a new adapter symbol with the name IEEE 1394 network adapter and a yellow exclamation mark next to it.

After so many trials and errors, doctors and conjurers, I had to buy me a new sound card. And guess what? cause I'm a faithful follower of the creative occult I bought me a creative "Extigy" card :butt: ...WOW

I mean wow, its the same as any piece of crap 2 channel sound card that you can buy for...nothing, but with a price tag of almost $100, and a crackling sound.

Anyway, I saw a lot of success stories on this website, things like "my life was miserable and sad, but the moment I logged on here, I saw light by the end of the tunnel, which turned out to be the subway train".

So can anyone help a fellow audigy owner?

I truly wanna know how to get over this problem, my current configuration is like the one listed above except for new graphic card by gigabyte based on Geforce's 5700 GPU.

Regards to you all
Ashraf Mohammed

**hudsonsmith** · September 23rd, 2004, 08:12 AM

Welcome to windrivers Ashraf. Is it the extigy that is currently installed or the audigy? In either case, we need to know the exact model. This would be on a sticker on the card in the form "CT####" or "SB####"

**ashrafkadry** · September 23rd, 2004, 09:29 AM

Originally Posted by hudsonsmith

Welcome to windrivers Ashraf. Is it the extigy that is currently installed or the audigy? In either case, we need to know the exact model. This would be on a sticker on the card in the form "CT####" or "SB####"

Thanks for the welcome, hope the post was useful. The model number for the audigy card is: SB0090, and the card that is currently installed on the system is the USB extigy, I've kept the audigy back in its retail box.

Regards
Ashraf Mohammed

**hudsonsmith** · September 23rd, 2004, 09:50 AM

If you don't have it already, the latest driver for your usb extigy (from April 2002) is here: http://www.asia.creative.com/support...ame=Windows+XP
This driver includes a firmware update as well. According to creative, you need to have the extigy software installed for the update to work, so don't uninstall the existing driver.

**ashrafkadry** · September 23rd, 2004, 03:41 PM

Originally Posted by hudsonsmith

If you don't have it already, the latest driver for your usb extigy (from April 2002) is here: http://www.asia.creative.com/support...ame=Windows+XP
This driver includes a firmware update as well. According to creative, you need to have the extigy software installed for the update to work, so don't uninstall the existing driver.

Thanks for replying hudsonsmith, but I think you got my problem the other way around. I'm not looking for a solution for my extigy card, the problem lies with my audigy card.The windows xp can not identify it, and it pops up a new piece of hardware called "IEEE 1394" with an exclamation mark next to it.

It's the audigy not the extigy that is causing the problem

Regards
Ashraf Mohammed

**hudsonsmith** · September 23rd, 2004, 03:53 PM

The driver for the audigy is here, but needs to be installed in two steps:
Install this one first: http://www.asia.creative.com/support...ame=Windows+XP
Then this one: http://www.asia.creative.com/support...ame=Windows+XP

Hopefully, this will also address the IEEE 1394 issue. This is a firewire port built into the audigy card. It should be supported natively in xp. Do you have SP1 or SP2 installed?

**ashrafkadry** · September 25th, 2004, 12:28 AM

Originally Posted by hudsonsmith

The driver for the audigy is here, but needs to be installed in two steps:
Install this one first: http://www.asia.creative.com/support...ame=Windows+XP
Then this one: http://www.asia.creative.com/support...ame=Windows+XP

Hopefully, this will also address the IEEE 1394 issue. This is a firewire port built into the audigy card. It should be supported natively in xp. Do you have SP1 or SP2 installed?

Okay, I feel you've got me lost?

First I log-into windows in a safe mode, I've read the following thread, uninstall the audigy and extigy software.

then, secondly, I reinstall the card, do I have to do it in safe mode too?,

and thirdly, install the drivers in the consecutive order you gave... are the previous steps right?

Question, what should I do about the IEEE 1394 problem? should I install the game port too?

Best Regards
ashraf mohammed

**hudsonsmith** · September 25th, 2004, 09:48 AM

Safe mode is primarily for the removal of existing creative devices in device manager. Uninstalling the creative software shouldn't have to be in safe mode, but it couldn't hurt. Installing the card and drivers should be in normal mode.

I am hoping that the new drivers will resolve the IEEE 1394 problem as well. Have you let windows search for a driver? IEEE 1394 is supposed to be natively supported in XP. Do you have SP1 or SP2 installed?

You should either install the game port or disable the device if you don't plan to use it.

**ashrafkadry** · September 25th, 2004, 11:52 AM

Originally Posted by hudsonsmith

Safe mode is primarily for the removal of existing creative devices in device manager. Uninstalling the creative software shouldn't have to be in safe mode, but it couldn't hurt. Installing the card and drivers should be in normal mode.

I am hoping that the new drivers will resolve the IEEE 1394 problem as well. Have you let windows search for a driver? IEEE 1394 is supposed to be natively supported in XP. Do you have SP1 or SP2 installed?

You should either install the game port or disable the device if you don't plan to use it.

I have tried all of that before, and nothing worked. I mean I uninstalled the driver, the hardware, even I once made a fresh windows installation, and still the device didn't work. This doesn't mean I won't give it a try, but I don't know what to do exactly. I mean in the previous attempts, I did the following:
1. Uninstalled the drivers
2. Removed the hardware
3. In some rare cases, I reinstalled the windows, a fresh copy, and did the whole thing again.

Before I continue, I already have SP2.

I mean the problem was and always is lies in how the windows identify the card

The moment you install the card, the windows can't identify it, and rather than installing the VXD it installs the emulated ones or WMD, not weapons of mass destruction

, and a new hardware, that would be the IEEE 1394 is identified a separate network adapted under the device manager, and a yellow exclamation mark appears next to it.

You cannot install the new drivers, unless you install the old ones first, and unfortunately the old ones can not identify the card, they just say "no audigy card was found". to catch a glimpse of what I've been through visit this creative support forum http://uk.europe.creative.com/suppor...um.asp?foru=51

so what should I do exactly?

Regards
Ashraf Mohammed

**hudsonsmith** · September 25th, 2004, 12:21 PM

Unfortunately, your problem is very common with Creative products. Have you tried manually directing the hardware installer to the driver file? How about moving the card to a different pci slot?

You should be aware that vxd drivers are not supported in xp, only 95 and 98. The wdm drivers are the correct ones.

**ashrafkadry** · September 25th, 2004, 02:43 PM

Originally Posted by hudsonsmith

Unfortunately, your problem is very common with Creative products. Have you tried manually directing the hardware installer to the driver file? How about moving the card to a different pci slot?

You should be aware that vxd drivers are not supported in xp, only 95 and 98. The wdm drivers are the correct ones.

Yeah, I know it's so sad to see a great product like the sound audigy getting wasted like this. I have tried most of the things you said, directed the hardware installation to the driver file, in zip case, and when it comes to the PCI slot, short of slot 1, I've triead everything else.

For the VXD, they're the ones needed to unleash the full capablitlities of the card, cause without them, as in the WDM case, you don't have an "Audigy" card you have a radio-like contraption with no special abilities.

But thanks anyway, I truly appreciate the effort and time spent by you here, thank you again.

Regards
Ashraf Mohammed