Help me please I have no sound after format

**kiwichyck** · September 30th, 2004, 05:17 AM

Hi
I have formatted and re-installed my operating system and now find I have no sound whatsoever and strangely behaving graphics. I have installed and re-installed both the hardware and drivers repeatedly with no sucess. I am not even getting the speaker icon on the toolbar! As for the graphics, most of the time they work ok, except for fuzzy strange looking icons on the toolbar and occasional flicking back to the look of graphics before card installation. My OS details are as follows

Operating System System Model
Windows 98 SE (build 4.10.2222) Compaq Deskpro EP/SB Series
System Serial Number: H826BYP30052
Asset Tag: H826BYP30052
Chassis Serial Number: H826BYP30052
Processor a Main Circuit Board b
267 megahertz Intel Pentium II
32 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Compaq 046Ch
Serial Number: H826BYP30052
Bus Clock: 66 megahertz
BIOS: Compaq 686T1 04/06/98
Drives Memory Modules c,d
13.22 Gigabytes Usable Hard Drive Capacity
12.45 Gigabytes Hard Drive Free Space

COMPAQ CD-ROM CR-587
Generic floppy disk drive (3.5")

Maxtor 83249E3 [Hard drive] (3.24 GB) -- drive 0, s/n L31Q4AQA, rev NAVXAF20, SMART Status: Healthy
ST310211A [Hard drive] (10.01 GB) -- drive 1, s/n 6DB08R7P, rev 3.53, SMART Status: Healthy 128 Megabytes Installed Memory

Slot 'DIMM #1:J1' has 128 MB
Slot 'DIMM #2:J2' is Empty
Local Drive Volumes

c: (on drive 0) 2.91 GB 2.33 GB free
d: (on drive 1) 9.99 GB 9.99 GB free
e: (on drive 0) 322 MB 128 MB free

Network Drives
None detected
Users Printers
No details available None detected
Controllers Display
Standard Floppy Disk Controller
Intel 82371AB/EB PCI Bus Master IDE Controller
Primary IDE controller (dual fifo)
Secondary IDE controller (dual fifo) RAGE IIC AGP (English) [Display adapter]
IBM G51 [Monitor] (13.8"vis, s/n 66-FT502, December 1997)
Bus Adapters Multimedia
Intel(r) 82371AB/EB/MB PCI to USB Universal Host Controller ES1869 Control Interface (WDM)
ES1869 Plug and Play AudioDrive (WDM)
Gameport Joystick (no joystick connected)
Wave Device for Voice Modem
Communications Other Devices
Lucent Win Modem Standard 101/102-Key or Microsoft Natural Keyboard
USB Root Hub

Any suggestions gratefully received

**confus-ed** · September 30th, 2004, 05:52 AM

Originally Posted by kiwichyck

Any suggestions gratefully received

Welcome to forums kiwichyck, too much info ! (for once

) - can you just tell me/us the model number ?

You are short of 'additional drivers' for sound & graphics by the sounds of this - they'll all be listed on some compaq support page somewheres, however spotting just which model you have involves me/us 'guessing' from what other info you've given just which one it might be..

Btw for 'other folks' - where the hell has the compaq page gone where you can punch in the 'asset tag' & get a model number & specs out of it ? (that would do for me what I'm asking for confirmation of !!!)

**hudsonsmith** · September 30th, 2004, 06:45 AM

Drivers for your system are here: http://h18007.www1.hp.com/support/fi...ate/4_142.html

**confus-ed** · September 30th, 2004, 07:02 AM

Originally Posted by hudsonsmith

Drivers for your system are here: http://h18007.www1.hp.com/support/fi...ate/4_142.html

Hey he's magic

... now how can you say with 'certainty' that those are 'definately' the right collection ? .. once upon a time, as I indicated, punch in an asset tag & you got the answer, otherwise you find a model with all the right stuff ?

**hudsonsmith** · September 30th, 2004, 04:54 PM

Originally Posted by confus-ed

Hey he's magic

... now how can you say with 'certainty' that those are 'definately' the right collection ? .. once upon a time, as I indicated, punch in an asset tag & you got the answer, otherwise you find a model with all the right stuff ?

Line two of the specs reads "Compaq Deskpro EP/SB Series". The processor is a P2 266. At the time, Compaq model numbers followed the processor series and clock speed, so this would be "6266". Don't know that I can say that its definitely right, but I'm 90% sure.

**kiwichyck** · September 30th, 2004, 05:48 PM

Originally Posted by hudsonsmith

Line two of the specs reads "Compaq Deskpro EP/SB Series". The processor is a P2 266. At the time, Compaq model numbers followed the processor series and clock speed, so this would be "6266". Don't know that I can say that its definitely right, but I'm 90% sure.

It is a EP/SB Series 6266, I have tried downloading drivers from the link but still no luck. Major problem is the fact that for some reason the computer is not installing the sound hardware. Can't detect it itself and I don't know which to select from the list. I ran windows diagnostics and it says there is no media installed.
Graphics still screwy too.....
Don't understand why this is happening, I have formatted this computer several times before with no problems like this!! I have all the relevant drivers either on disk or my recovery drive.

Thanks for helping

**confus-ed** · September 30th, 2004, 06:27 PM

So hudonsmiths educated guess was spot on

Try whats labelled as 'intel chipset support for windows' first ..

**kiwichyck** · September 30th, 2004, 08:46 PM

Originally Posted by confus-ed

So hudonsmiths educated guess was spot on

Try whats labelled as 'intel chipset support for windows' first ..

Hi all

I've sorted my graphics glitch, silly me, the settings in properties were wrong!

Still no luck with the sound......my driver files seem to be operating properly, just can't find the hardware! If it helps, the driver files are named Es1868 and Es1869 but attempting hardware install of matching hardware was unsuccessful.

**kiwichyck** · September 30th, 2004, 11:01 PM

Originally Posted by kiwichyck

Hi all

I've sorted my graphics glitch, silly me, the settings in properties were wrong!

Still no luck with the sound......my driver files seem to be operating properly, just can't find the hardware! If it helps, the driver files are named Es1868 and Es1869 but attempting hardware install of matching hardware was unsuccessful.

Well, I have sound now. I downloaded the drivers from the EES site, but now the sound is terrible! The bonus is, I have the speaker icon appearing on the toolbar, and I can hear stuff, but the quality is just awful. Sounds all tinny......
Any new suggestions??
Thanks all

**hudsonsmith** · October 1st, 2004, 10:47 AM

What speakers are you using?

**kiwichyck** · October 1st, 2004, 03:40 PM

Originally Posted by hudsonsmith

What speakers are you using?

Hi

Never mind, I fixed it. After I downloaded the drivers from the ESS site, I reinstalled my drivers over top and it resolved the problem.
Thanks so much for all your help