I think your getting the wrong end of the stick....
There is a program made by Microsoft called Word which is a word processor,there is also a program made by the same company called Works which is also a word processor.There are third party programs which are not made by Microsoft which are also Word processors.

You need to send the file in a format that all recipients can read even those with Word or Works so save the file in RTF format and it will cover all bases as it will open in even a basic word processor like Wordpad.The other option is to send it as HTML as they will all have browsers which are cabable of reading this format.

As to the other resolution problem [shrug] theres so little to go on it could be anything from a power spike to a failing piece of hardware.