This probably won't help.

The company acknowledges that a problem exsists; but didn't offer a way to put it back to normal. DOesn't sound like a product that I would like to own. Threats don't normally work with low-level techs... maybe you can catch my drift. if you don't have much on your machine; the restore disk option may be considered a good one. I use it to reset retail machines; but don't like to use it as an ongoing option.