People are getting dumber

[Tekboy]

I had a recent customer who thought that because he rebuilds automatic transmissions, that he should be able to fix a computer.

It was quite the effective doorstop until I fixed it.

[Damned Angel]

A customer we have a service contract with called us up and was directed to me because I am "the printer guy". They were having problems installing the black toner cartridge in their HP 3700N. The front door would not open all the way, so they could not change the cartridges.

Solution: pull down on the door to make it open more.

God I'm glad its friday.

[Stalemate]

A customer we have a service contract with called us up and was directed to me because I am "the printer guy". They were having problems installing the black toner cartridge in their HP 3700N. The front door would not open all the way, so they could not change the cartridges.

Solution: pull down on the door to make it open more.

God I'm glad its friday.

How do you do it?


Going back to that place every Monday must require so much patience and/or large quantities of beer...

It's not enough that the end user is clueless, but that he was actually referred to you for something so trivial just boggles the mind.

[Damned Angel]

Beer, lots and lots of beer.

Infact, next weekend we are taking a keg to the lake again.

[Stalemate]

Beer, lots and lots of beer.

Infact, next weekend we are taking a keg to the lake again.

You might want to justify that as a business expense.

Easy to justify.

[thirdfey]

Beer, lots and lots of beer.

I know what you mean, every once in a while i have a few during lunch. How many of you get this call which I seem to get atleast once a day.

Customer(c): I keep getting an error message on my screen
me: OK, what does the error say?
C:I don't know, I'm not a computer person!!!
or
C:I don't know, I clicked it off the screen. You can't fix it unless I give the error message? How many can there be?
or
C:I don't know, I'm at work now and that was on my computer at home
or
C:What do you mean no hablo ingles?

The stupidity is starting to come through the phone. The other day one of the techs was taking a call from a customer and said a customer was getting an error code 76 Path not found. I asked him if it listed a path or file name. He said yeah c:\program\file.gif. I asked if the file was there and he said back. How am i suppose to know? I almost bit his head off, he had been on the phone with the customer for an hour and this was all they were working on. I had to call the customer back and apologize for hiring that person and to never call him again.