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[confus-ed]

What's wrong with it? I tested it after reading your post. The first time I tried it, the pop-up was blocked. Or do you mean something else about it?

Nope I mean generally on 'a lot' of machines, it just plain 'doesn't work' & you get the page with a little 'x' in the corner (sure lots of possible reasons why, port blocked ?, firewall blocking it, etc etc, but all reasons a techie might be able to fix, not so much 'joe average' ) .. not overly helpful for your average 'stuck person' - at least a little note covering possible reasons &/or some alternative 'instant contact method' would I think help (I'm still concerened that new users 'can't get through' & I don't think that particularly helps anyone).

There's also the aspect of the chat server not being run by paid WD 'staff' - its all volunteered (including the actual server it runs on), which in many ways is no bad thing, but legally I would think its a bit of a minefield ?