Do users think tech support guys are psychics?

[Green_Eyed]

A hobbo wanting an internet connection perhaps?

Yes, those are the ones that come to my library! Fortunately for me, the library staff does not call the IT staff to help with patrons (the staff is bad enough!)


I do training for the new hires and my favorite part is when I get to troubleshooting. I have 2 different slides with error messages from dribbleglass.com. http://dribbleglass.com/computer-messages.htm

Anytime someone who's been through training calls and reports an error message, they know if they don't have the exact verbiage, I will ask them if the computer said they need to get a life!

[arch0nmyc0n]

I can't find a page displaying my favourite "error message" but if you watch this quick flash cartoon you'll see it at the end:

http://www.homestarrunner.com/systemisdown.html

I had that as the background of my tech machine and a lot of people would tell me, you've got an error up on your screen....