Please Please Help!!!

[tomecc]

I recently purchased this external dvd-rw drive: http://www.usbtech.co.uk/catalog/pro...roducts_id/244

It came with a driver cd, but it doesnt seem to work. Nevertheless, i plugged in the dvd-rw and it recognised it as a 'USB Mass Storage Device'. It then came up: 'A problem occured during instalation'. When i go into device manager, and double click on it (USB Mass Storage Device) it says: 'The Device Could Not Start (code 10)'. Please please help me!! I really want to get this to work! Thanks,
Tom

[Archer]

Hi Tomecc

Can you please list a few specifiactions on the system your trying to run the device on.Have you tried it directly into the USB port of the PC and not into a USB hub and are the motherboard chipset drivers upto date?

[tomecc]

Hi,
I have windows XP, 40gb HD, 768mb RAM, 64mb graphics. It is a Dell Inspiron 1150. I rang them up, and they said windows xp should install it straight away without any need for me to have drivers.
Tom

[NooNoo]

Tomecc, what dell said is absolutely true, providing everything is uptodate.

What service pack level are you at on xp? You need sp2 - if you right click on my computer, select properties, on the window that opens, it should tell you the service pack level... if there is no mention, you have no service packs installed.

chipset drivers that Archer mentioned are here. Download and install them.

there is also a bios update while it is possible to render your laptop useless by installing this update incorrectly or turning the power off, often bios updates sort out usb connectivity problems.

Code 10 means lack of resources, but I have also seen this happen where the usb port cannot supply enough power. The drive should have it's own power supply unit... is it plugged in and switched on?

When you have updated both the bios and the chipset drivers (doesn't matter which order), try again and post the results.