No Sound on My Comp - need help

[WinSardine]

So...the other day I had some issues with spyware/adware. After I finally got it all removed, my sound wasn't working. It's not my speakers, so something's going on with my comp. When I try to control the volume with my keyboard, the display on my comp shows that the volume is at 0 and it will not go up at all. It is on permanent mute. I don't know much about soundcards, etc., but do you think you can give me a hand. If you need any information, please let me know. Thanks so much.

[3fingersalute]

And you're sure you simply don't just have the volume control muted?

Check your sound settings, depending on the version of windows, you should have a speaker down in the bottom right corner of the screen (by the clock) that you can double-click to check sound settings.

[WinSardine]

And you're sure you simply don't just have the volume control muted?

Check your sound settings, depending on the version of windows, you should have a speaker down in the bottom right corner of the screen (by the clock) that you can double-click to check sound settings.

Whenever I try to unmute it, it just says "mute on" and when I try to turn up the volume it's stuck at 0. There is no clock by the time. Also, when I go to Start>Programs>Accessories>Entertainment>Volume Control it says that ther are no active mixer devices installed. Thanks for the help!!!

[3fingersalute]

Whenever I try to unmute it, it just says "mute on" and when I try to turn up the volume it's stuck at 0. There is no clock by the time. Also, when I go to Start>Programs>Accessories>Entertainment>Volume Control it says that ther are no active mixer devices installed. Thanks for the help!!!

OK, I always like to check the basics first. Now check your device manager, see if there are any devices with a ! or ? listed.

[WinSardine]

OK, I always like to check the basics first. Now check your device manager, see if there are any devices with a ! or ? listed.

No !'s or ?'s. I did also find that when I went to Control Panel>Sound, Speech, and Audio Devices>Sound and Aduio Devices, in the Volune tab it says there is no audio device and thus the volume is at 0 and I cannot change it.

[3fingersalute]

No !'s or ?'s. I did also find that when I went to Control Panel>Sound, Speech, and Audio Devices>Sound and Aduio Devices, in the Volune tab it says there is no audio device and thus the volume is at 0 and I cannot change it.

OK, then I'd say its time to find out what audio device you have and reload drivers. Do you know the make/model of your sound card?

[WinSardine]

OK, then I'd say its time to find out what audio device you have and reload drivers. Do you know the make/model of your sound card?

I have Creative SB0090 Audigy Player sound card.

[3fingersalute]

You can get the drivers here by picking your make, model and OS.

[WinSardine]

You can get the drivers here by picking your make, model and OS.

Thanks...I'll give it a go and let you know what happens. I appreciate all of your help.

[WinSardine]

You can get the drivers here by picking your make, model and OS.

You legend...worked like a charm...thanks so much. I owe you one!!!

[3fingersalute]

You legend...worked like a charm...thanks so much. I owe you one!!!

Glad to help!