A Blank Screen has me !!!!!!!!!!!!!!!

[Trainshed Terry]

Hello

Please could some one advise me on the following problem.

When I click on a link from a email Microsoft Internet Explorer opens a blank page.

Yes I can copy and paste the link into the address bar no problem.

But at the moment I keep getting a message that there is a updated version of Webroot Spy Sweeper, :butt: but when I click Yes all I get is a Blank page.

This has me really baffled.

Can anybody out there help.

I thank you for your time.

Terry.

[TripleRLtd]

What happens when you disable SpySweeper? Give it a shot. And, if that is the problem, perhaps you can just go to their site and d/l the update manually?

[street1]

Sounds like you were sent a broken link in your e-mail,or you need to do a repair on internet explorer.I assume you have IE6 1

[Trainshed Terry]

What happens when you disable Spy Sweeper? Give it a shot. And, if that is the problem, perhaps you can just go to their site and d/l the update manually?

I have done that as you have and still end up with a blank page.

Know where that link for the Spy Sweeper web site I missed placed again.

Regards.
Terry

[Trainshed Terry]

Sounds like you were sent a broken link in your e-mail,or you need to do a repair on internet explorer I assume you have IE6 1

I am using Windows XP Home SP2 plus all updates. and IE6

The only thing is that it is with ever email with a link, Like when I recived notification of this problem I still had to cut and paste the link into the address bar.

Terry.

[TripleRLtd]

I am using Windows XP Home SP2 plus all updates. and IE6

The only thing is that it is with ever email with a link, Like when I recived notification of this problem I still had to cut and paste the link into the address bar.

Terry.

Does the blank page say: http:/1.0 404 Object Not Found ?
Or, is it completely blank?
If so, try this:
http://support.microsoft.com/?scid=k...578&sid=global

If not, perhaps you can reinstall SP2.

[Trainshed Terry]

Does the blank page say: http:/1.0 404 Object Not Found ?
Or, is it completely blank?
If so, try this:
http://support.microsoft.com/?scid=k...578&sid=global

If not, perhaps you can reinstall SP2.

The screen always opens Blank non off the aforementioned items that you mentioned.

I shall reinstall sp2 but will that not overwrite all the current software that I have installed.

Regards.
Terry.

[xpuser357]

You can run symantic Ghost 10 and back up all your files.Before you run
sp2. .

[Ferrit]

I should think if its every email link then its in Outlook Express in the security Options
Open Outlook Express
At the top click tools
Then at the bottom of that menu is Options click that
Then at the top is a tab called Security.
Look in there see if there is something about email links not allowed

[Trainshed Terry]

You can run symantic Ghost 10 and back up all your files.Before you run
sp2. .

I have recntly installed Norton Ghost 10 and it backs all new infomation once a week.

Terry.

[Trainshed Terry]

I should think if its every email link then its in Outlook Express in the security Options
Open Outlook Express
At the top click tools
Then at the bottom of that menu is Options click that
Then at the top is a tab called Security.
Look in there see if there is something about email links not allowed

That did not work as I tried all off the things that you have mentioned.

Next idea Please as it is so frustrating.

Thank you for your time in this matter.
Terry.

[Ferrit]

Somehow or someway you clicked something in security to stop URL's from showing
and I only mntioned 1 thing

[Trainshed Terry]

Somehow or someway you clicked something in security to stop URL's from showing
and I only mentioned 1 thing

Hello
I have re-installed SP 2, I have also shut down Webroot Spy Sweeper and tried that, but that has not worked either.

Next Idea or suggestion.

Regards.
Terry.

[street1]

when you start IE explorer and go to your home page under tools internet options,advanced,have you tried restore defaults?

[Trainshed Terry]

when you start IE explorer and go to your home page under tools internet options,advanced,have you tried restore defaults?

Yes .................. Twice.
Next.
Regards.
Terry.