Norton Antivirus keeps asking for activation

[Loopy]

Yes, I have reinstalled. I contacted tech support about this and first the guy said to activate again then once I told him that won't solve anything he said that my Key wasn't anygood since I had activated the software with it so many times. He said to call customer service and they'd get me a new key to use. We'll se how that goes

What I don't understand is thier reasoning first he tells me to reactivate then once I protest he says the keys no good, they seem to have the general attitude of "get this customer out of here as fast as possible" rather then get this customers problem solved then they won't contact us again. They are starting to remind me of Gateway when I dealt with them in '02.

[Loopy]

I noticed that on symantecs website it says:

Not For Resale (NFR) software is not returnable and is not included in our 60-day guarantee.

Does anyone know if they would take OEM versions of NAV 2006 back? This didn't come with my computer I bought the two copies from Newegg.com

[BOB IROC]

I am having the same problem. I bought the 5-license pack of Norton '06 and 3 of the computers are having the activation problem. Symantec is no help. They tell me my key is invalid. It sucks.

[jitBob]

They have two patches for this on their website. It has worked on a couple of computers here and has not worked on a couple of others. Norton stuff can be very difficult at times which is exactly why it no longer is being used at this shop.

[BOB IROC]

You wouldn't happen to have links to those patches would you. Upon searching their site I only found reference to Norton 2004 and 2005.

[DonJ]

Help with product activation
http://service1.symantec.com/SUPPORT...06021715234146

What is product activation?
Product activation protects you from pirated and counterfeit software. It limits the use of Norton programs to those who bought them legitimately. When you install a Norton program, you must use a unique product key to activate it. You can activate your Norton program during installation, or after you install. If you activate after you install, you must do so within a limited time, or the product will not work.

There are several links there for you to try out, including a link for FAQs.

[DonJ]

Product Returns
http://service1.symantec.com/SUPPORT...o?kbdocid=null

[BOB IROC]

The problem I am having is the option "Your Symantec product prompts you to activate whenever the computer restarts" and I tried the automated assistant and the patch supplied there says 2004/2005 only Dammit

[DonJ]

It says that only the Repair Tool is for 2004/05 only. If you have the original install disks, the files shouldn't need repairing.

Have you tried steps 3 and continuing?
http://service1.symantec.com/SUPPORT...&osv_lvl=&seg=

[BOB IROC]

Thanks I will try those. This is just one of the many reason's why I hate the concept of activating software. I understand why they do it, but when headaches like this come up it just detours people from their products.

[Poseidon]

F.Y.I.

On a side note I too have run across this annoyance on several occasions. Thing is, the NAV OEM software the customer purchased came from me as part of a software bundle I included on the purchase of the custom built computer. So, I know the software is 100% legit.
The first couple of times I also tried the patches posted on Symantec's site,(DonJ posted above), in addition to the normal, repair utilities, uninstall - complete removal utility, to no avail. To resolve the issue, I ended up talking to tech support at Symantec and they do not issue a new key, but rather re-activate the existing key taking note of my information, the hardware specs and any serial numbers and/or tracking codes I personally assign to the machines I build.

Now whenever I run across this problem, I immediately call Symantec and go through the key re-activation process with out wasting time with the patches and reinstall process.

btw - in case you are wondering, when the key is re-activated the original install date is not compromised, even after a format and clean install of the OS.

During the past couple of months I am starting to see this problem more and more - including machines that were purchased from another store such as CompUsa or BestBuy. So far in these particular cases, NAV has been limited to the 2005 version, so I usually end up either selling them NAV 2006 (retail box) with a discount, the amount depending on the time left on their current subscription, or talking them into buying AVG Professional/Firewall edition. Sure, doing this I may loose a couple of dollars on the sale of some software, but I also gain a new customer.

Another thing I have noticed is the problem seems to be, (or at least to me anyhow), limited to OEM versions of NAV. Also, in almost all the cases I’ve seen, the problem occurred on the next reboot following a windows update. - go figure.

Yes, I have reinstalled. I contacted tech support about this and first the guy said to activate again then once I told him that won't solve anything he said that my Key wasn't anygood since I had activated the software with it so many times. He said to call customer service and they'd get me a new key to use. We'll se how that goes

What I don't understand is thier reasoning first he tells me to reactivate then once I protest he says the keys no good, they seem to have the general attitude of "get this customer out of here as fast as possible" rather then get this customers problem solved then they won't contact us again. They are starting to remind me of Gateway when I dealt with them in '02.

[Loopy]

F.Y.I.

On a side note I too have run across this annoyance on several occasions. Thing is, the NAV OEM software the customer purchased came from me as part of a software bundle I included on the purchase of the custom built computer. So, I know the software is 100% legit.
The first couple of times I also tried the patches posted on Symantec's site,(DonJ posted above), in addition to the normal, repair utilities, uninstall - complete removal utility, to no avail. To resolve the issue, I ended up talking to tech support at Symantec and they do not issue a new key, but rather re-activate the existing key taking note of my information, the hardware specs and any serial numbers and/or tracking codes I personally assign to the machines I build.

Now whenever I run across this problem, I immediately call Symantec and go through the key re-activation process with out wasting time with the patches and reinstall process.

btw - in case you are wondering, when the key is re-activated the original install date is not compromised, even after a format and clean install of the OS.

During the past couple of months I am starting to see this problem more and more - including machines that were purchased from another store such as CompUsa or BestBuy. So far in these particular cases, NAV has been limited to the 2005 version, so I usually end up either selling them NAV 2006 (retail box) with a discount, the amount depending on the time left on their current subscription, or talking them into buying AVG Professional/Firewall edition. Sure, doing this I may loose a couple of dollars on the sale of some software, but I also gain a new customer.

Another thing I have noticed is the problem seems to be, (or at least to me anyhow), limited to OEM versions of NAV. Also, in almost all the cases I’ve seen, the problem occurred on the next reboot following a windows update. - go figure.

Thank you very much! currently they claim that the "research department" is looking at my issue, this is the second time they say they will call me in 24-48 hours but they never do. Do you think I should call them back and tell them I'm using the OEM version and to reactivate the key?