"Disk Full...But It's Not.

[Farrar]

I have a client who is an attorney and we are having issues scanning using an HP 6210 All-In-One with XP Home SP1 as the OS. He is scanning legal documents and we continually get an error message saying that the "disk is full". We get this message after scannin 8 of 10 documents that average 700kb each. I have increased the virtual memory from 756mb to 20000mb. His hard drive has 36GB of free space. We are scanning at the lowest resolution possible. HP Tech Support's online chat service gave me a link to a help file that I had already tried where they reccomend deleting temp files, emptying the Recycle bin, etc. They also suggest increasing virtual memory / page file size which I have done. The HP 6210 does not use it's memory but rather that of the computer so it's not an issue with the printer I am assuming.

If anyone has any ideas on this issue, I would greatly appreciate hearing them.

Thanks as Always,

Jeff Farrar

[geoscomp]

what file system? NTFS or FAT32? Have you tried using windows managed swap file? Defragged the disk?

[Farrar]

File systems is NYFS. Defrag was not needed. Tech support says that I must 1st disable the firewall, then install.

Thanks,

Jeff

[geeksRus]

if file sharing is enabled try disabling it...

[geoscomp]

You have to disable the firewall to install what? The HP software? I suupose that is possible given HP's decision that printers have to communicate to HP if all the HP software is installed. Just a quick question..why only SP1? SP2 fixed a lot of problems including support for USB2.0 which may be needed to operate your scanner correctly

[geeksRus]

when googling that model i came across an awful lot of posts that rated that particular model very low. granted you can find those with just about any peice of hardware, but that model seemed to have a lot of issues. just a thot.

[street1]

I believe Service Pack 2( as mentioned by geoscomp) is the first
approach to take for your problem.

USB has been down some bumpy roads.


http://www.usbman.com/Guides/checking_for_usb_2.htm