Gateway effin SUCKS!!!!

**ch215** · January 19th, 2007, 04:03 PM

okay I've honestly spent over 3 days trying to figure this crap out. I have a Gateway MX6030 notebook laptop. I recently got a virus, so I had to format & reinstall Windows XP (sp2). After the xp format, I downloaded/installed all the drivers for my model from the gateway site. Everything worked fine, but in the device manager "PCI Modem" and "Multimedia Audio Controller" are both in "Other devices" with a yellow question mark & exclamation point next to them. Needless to say, the sound will not work. I've seriously tried everything. Realtek drivers, different chipsets, the conexant driver from the gateway site, even the ATI Integrated Digital Audio Driver. Nothing works and I'm about to throw this fker out the window. PLEASE help anyone that has any insight. Thanks :/

system specs from Belarc:

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Gateway MX6030 3402169
System Serial Number: T3659K1005731
Chassis Serial Number: T3659K1005731
Enclosure Type: Portable
Processor a Main Circuit Board b
1.40 gigahertz Intel Celeron M
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Board: Gateway Rev 1.0
Serial Number: T3659K1005731
Bus Clock: 400 megahertz
BIOS: Gateway 61.01 02/24/2005
Drives Memory Modules c,d
60.01 Gigabytes Usable Hard Drive Capacity
55.53 Gigabytes Hard Drive Free Space

QSI DVD+-RW SDW-082 [CD-ROM drive]

IC25N060ATMR04-0 [Hard drive] (60.01 GB) -- drive 0, s/n MRG359KKHE40AH, rev MO3OAD4A, SMART Status: Healthy 504 Megabytes Installed Memory

**ch215** · January 19th, 2007, 04:05 PM

Everest:

Field Value
Computer
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name CHRIS
User Name Ch215

Motherboard
CPU Type Mobile Intel Celeron M 360J, 1389 MHz (14 x 99)
Motherboard Name Unknown
Motherboard Chipset Intel Montara-GML i852GM
System Memory 502 MB (PC2700 DDR SDRAM)
BIOS Type Phoenix (02/24/05)

Display
Video Adapter Intel(R) 82852/82855 GM/GME Graphics Controller (64 MB)
Video Adapter Intel(R) 82852/82855 GM/GME Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics 2
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]

Multimedia
Audio Adapter Intel 82801DBM ICH4-M - AC'97 Audio Controller [B-1]

Storage
IDE Controller Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
IDE Controller Texas Instruments PCIxx21 Integrated FlashMedia Controller
Disk Drive IC25N060ATMR04-0 (60 GB, 4200 RPM, Ultra-ATA/100)
Optical Drive QSI DVD+-RW SDW-082 (DVD+R9:2.4x, DVD+RW:8x/4x, DVD-RW:8x/4x, DVD-ROM:8x, CD:24x/24x/24x DVD+RW/DVD-RW)
SMART Hard Disks Status OK

Thank you in advance

**CCT** · January 19th, 2007, 05:11 PM

For audio, try this:

1. In Control Panel -> System -> Device Manager -> Multimedia Audio Controller, right click 'Update Driver'
2. Install from a list or specific location (Advanced)
3. Don't search. I will choose the driver to install
4. Select Manufacturer: Intel and Model: Intel(r) AC'97 Audio Controller
5. Click Yes and then Finish

**CCT** · January 19th, 2007, 05:16 PM

For the modem, is this what you downloaded?

Quote from Gateway:

"D00267-001-001.exe - Gateway Broadcom 440x 10/100 Integrated Controller Revision: 4.27.0.0
Supports: Windows XP
Note: This file contains the Broadcom 440x 10/100 Integrated Controller drivers for Gateway M360, 6000 Series, NX500S, or NX500X notebook computers. If you have a Gateway M360, 6000 Series, NX500S, or NX500X notebook computer and are running Windows XP, install these drivers"

ps: I wasted some time looking for a gateway 'effin' model notebook - don't confuse me like that!

**ch215** · January 20th, 2007, 02:24 AM

Originally Posted by CCT

I wasted some time looking for a gateway 'effin' model notebook - don't confuse me like that!

LMAO dude that's awesome , my bad lol. I was chatting with a gateway online customer service guy & he actually took control of my computer and tried to fix it himself. Ends up (just my luck), my model's drivers on the gateway driver site is wrong. So they're sending me a free driver disk in the mail

hope it works. Thanks for the help though.

**street1** · January 20th, 2007, 05:55 AM

I live in Effingham County.We sometimes say"We are having Effin-Ham for supper.

Good old Gateway...........

**amishllama** · January 31st, 2007, 01:18 AM

Hi there what was listed above about selecting the driver itself and putting it as AC'97 ... and stuff it worked a week or so back but a problem i was having is that i wasnt able to use my mic on my computer so i went ahead and uninstalled it well i found out that my mic was bad heh and i cannot find that list that you speak off about the manufacier and what not help please lol

**NooNoo** · January 31st, 2007, 04:32 AM

Welcome to Windrivers amishllama

Fiorst we need to know about what pc you have - is it branded (gateway, compaq, hp, time, etc)? If so what model number is it? And what windows are you running on it?

**DKS** · March 11th, 2008, 10:00 PM

I have a Gateway MX6030, running XP Pro, that lost the sound after I had to reinstall the operating system. The Connexant Audio Driver on the Gateway website wouldn't work -- until I edited the .inf file and added the Hardware Id for my sound card (that I looked up in Device Manager). Then it worked like a charm. So Gateway appears to have the right driver, just the wrong configuration file.

**NooNoo** · March 12th, 2008, 04:00 AM

Welcome to Windrivers DKS

Thanks for the tip, but I have a few questions...

Exactly what did you edit in the inf file?
Have you checked that the file is still the same on Gateway?
Do you have the link to the Gateway file?

**releech85** · March 20th, 2008, 09:15 PM

ok i have a gateway mx6445 notebook. i put linux on my notebook but didn't like it much so i went ahead and tried reinstalling windows (i have windows xp media center edition) long story short everything works except sound and i dont have a sm bus controller. i need help please advise, anyone!!!! thanks!!!

**NooNoo** · March 21st, 2008, 05:14 AM

The smbus controller is either a file on it's own or part of the chipset drivers.

Have you been to Gateway? your drivers are all here

The smbus controller might be in with this one since they don't list chipset drivers

Of course you could always use the "scan my pc" option as well.

**releech85** · March 21st, 2008, 04:13 PM

i already went to gateway's site and tried the audio driver download they have. it did not work so i was wondering if there is an alternate driver somewhere else that i can use. also the download you suggested for the smbus controller did not restore the sm bus controller. any suggestions?