HP DJ 500PS Plotter problems!
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Thread: HP DJ 500PS Plotter problems!

  1. September 26th, 2007, 03:55 AM #1
    Pluto
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    HP DJ 500PS Plotter problems!

    Hi

    We have an HP 500PS plotter which prints out autocad drawings fine. But when printing a pdf, even if the size of that pdf is smaller than a drawing, it always cuts off the last quarter of the document. I have tried different versions of adobe reader, I have upgraded the firmware of the plotter, I have tried from different PC's all with the latest plotter drivers and running XP but I always get the same problem. Can anyone help please??? I'm pulling out what's left of my hair!

    Thanks
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  2. September 26th, 2007, 04:15 AM #2
    NooNoo
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    OK...is it only pdfs, or does it do it with jpgs or a big powerpoint slide? Are these pdfs protected in any way? can you cut and paste the contents to another document type?
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  3. September 26th, 2007, 04:18 AM #3
    Pluto
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    Morning!

    No it's only pdf's, though someone has since mentioned printing from cadcorp they had the same problem. It's weird, I am currently trying to change various options in adobe and printing again to seeif it helps!! And there are no security issues on the documents.
    Last edited by Pluto; September 26th, 2007 at 04:44 AM.
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  4. September 26th, 2007, 04:53 AM #4
    NooNoo
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    Heh the suspense... change a setting - print button, watch printer get to 3/4 the way down the page... will it do it this time??

    You might see if there are print drivers for adobe for this plotter....
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  5. October 2nd, 2007, 05:33 AM #5
    Pluto
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    Well, I had to install adobe 8 in the end and it all worked fine. Now I've the same problem in cadcorp!!!
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  6. October 2nd, 2007, 07:05 AM #6
    NooNoo
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    and installing adobe 8 doesn't fix cadcorp?
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  7. October 2nd, 2007, 07:18 AM #7
    Pluto
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    Nope! They've had the problem in cadcorp for ages, they just prefered to moan about it rather than actually report it to the Helpdesk!
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  8. October 2nd, 2007, 07:32 AM #8
    NooNoo
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    Oh well, it can't be an urgent problem then... tell em you have to wait for adobe 9....
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