Soundcard features lost but I have sound

**MorseLady** · October 5th, 2007, 04:39 AM

I have Windows XP Professional with Soundblaster Audigy II ZS. When I reinstalled Windows some weeks ago I had no trouble with the various features accessed from an icon in the system tray.

For the past few days I have been unable to access most of the features ie the EAX console, graphic equaliser etc from the icon in the system tray so I did a repair reinstall from the Creative Soundblaster installation CD just now but now when I click the icon in the system tray it says "the audio device supported by the application cannot be detected". I cannot even use the basic volume control.

I do have sound and device manager says all is working properly. Windows Media Player and my MP3 ripping devices are working correctly with access to volume.

I used System Restore to roll back to before I did the repair reinstall but I still cannot use the icon in the system tray.

For some weeks my second CD/DVD drive is reluctant to play music. Could this be because I created a second data drive recently and the drive letter has been replaced ie data drive 2 now has the drive letter that belonged to CD/DVD drive 2?

Autorun has stopped working.

I have other issues with my computer and part of the same problem I don't know. I have done a full defrag, cleanup and online virus check which found a downloader trojan. Please see my thread in Windows XP called "where is my topic" http://forums.windrivers.com/showthread.php?t=80479 as I feel this is all related.

**NooNoo** · October 5th, 2007, 04:55 AM

If you use control panel add/remove to remove the creative software, then reboot and reinstall, does that clear up the problem?

If you type sndvol32 into start run, and click ok, can the active mixer device start?

**MorseLady** · October 5th, 2007, 05:27 AM

Originally Posted by NooNoo

If you use control panel add/remove to remove the creative software, then reboot and reinstall, does that clear up the problem?

If you type sndvol32 into start run, and click ok, can the active mixer device start?

I had already uninstalled and reinstalled my Creative Soundblaster software before I posted and it di8dn't work.

I typed sndvol32 and it worked and I can use the mixer but what I want is my Soundblaster control panel console.

**NooNoo** · October 5th, 2007, 05:30 AM

So it's just that the software can't connect to the hardware, despite the hardware being there... I suspect when you uninstall the software it doesn't uninstall properly leaving previous setup files around which the new installation uses rather than creating new ones.

You could try disabling the sound card, then uninstalling...

**MorseLady** · October 5th, 2007, 05:36 AM

How do I disable the soundcard? Sorry I cannot remember things. It's not just compouters, I keep putting things away and forgetting where they are and forgetting what I was going to do a minute later, doctor says it's stress and grief.

**NooNoo** · October 5th, 2007, 05:43 AM

OK, right click my computer, select properties, select hardware tab. Click on device manager button, go down the list to sound, video and game controllers and expand the entries... disable the creative sound card (not the other codecs and stuff, just the card entry) by right clicking the sound card, and selecting disable. OK and restart the machine.

**MorseLady** · October 5th, 2007, 06:20 AM

OK Noo done that and now have no sound which proves the computer was using my Creative soundcard and not the onboard sound - what do I do next please?

**NooNoo** · October 5th, 2007, 06:28 AM

uninstall the creative software and reboot. Go into program files and make sure that the creative software folder has been deleted. If it hasn't, delete it and reboot and check it's gone.

When the creative folder in program files has gone, enable the sound card and run the installation again - do not select the repair option (in fact, if the repair option is offered, it proves creative uninstallers don't uninstall properly).

Let me know the result.

**MorseLady** · October 5th, 2007, 06:38 AM

I uninstalled from Add or Remove programs and found a whole lot of stuff still in Program files, rebooted but I can't delete it, told access is denied. I am the only User of this computer so it won't be a logged on as Administrator issue.

I looked at Device Manager and the Creative card is only shown as disabled not uninstalled.

I need to get rid of the old stuff before reinstalling, right? How do I force it off? I will try reinstalling over the top of the old stuff and see if that allows me to uninstall and reinstal again.

I hate things that don't delete when asked - grrr!

**NooNoo** · October 5th, 2007, 07:36 AM

OK assuming you have hidden files showing - what are the file names in the folders? Do they appear in task manager?

There are a few processes you will need to kill in order to delete this folder..
I don't have you particular card, but files such as
devldr32.exe
CTSysVol.exe
CTHELPER.EXE
will appear in task manager... you need to end process first

You also need to go into msconfig start up tab and uncheck anything to do with creative as well.

On your creative cd you may have a file called CTZAPXX.EXE - double click this, it will remove all the driver files.

If you do this in safe mode, you will have less problems deleting files since they won't be in use.

The rest of the file names etc I found on the Creative Forums.... Not all of them may apply to you.

Check the registry for
HKEY_CURRENT_USER\SOFTWARE\Creative Tech
HKEY_LOCAL_MACHINE\SOFTWARE\Creative Tech
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\Creative Tech
HKEY_LOCAL_Machine\Software\ASIO

remove the entries if found

Now go on a search and destroy if found mission for the following

C:\Windows\System32\Data
C:\Windows\SysWOW64\Data *(64-bit only)
C:\Windows\CTDCRES.DLL
C:\Windows\System32\cttele32.dll
C:\Windows\System32\drivers\CTOSS2K.SYS
C:\Windows\System32\drivers\CTSFM2K.SYS
C:\Program Files\Creative (delete whole folder)
C:\Windows\CTXFIRES.DLL
C:\Windows\CTPRES.DLL
C:\Windows\Updreg.EXE

These two are patterns for file names.. where the * is you will find a whole bunch of numbers and letters...
C:\Windows\{*.BAK
C:\Windows\{*.CDF

This is similar but the file name begins bmx rather than {
C:\Windows\System32\BMX*.rfx

**MorseLady** · October 5th, 2007, 08:12 AM

Noo before you, posted I found an uninstall option on the Creative installation disc so I used that. There were a few files left in Prgeam Files that would not delete buyt then the New Hardware device thing came up and found the files on the disc.

I have got sound but where is the icon that is in the system tray which should allow me to use the mixer and other things?

**NooNoo** · October 5th, 2007, 08:16 AM

That icon is part of the software (not really a driver) If you just allowed the sound card to find it's drivers, the software (some say bloatware) will not have installed... if you did run the entire install from the cd, did you turn off (as previously advised) the start up items for creative in msconfig? Check that they are enabled again.

**CCT** · October 5th, 2007, 08:23 AM

re the partitions you created and your shortcut problems: you should have assigned the partitions letters yourself, but they can be re-assigned after the fact per:

http://support.microsoft.com/kb/307844

You said you started with;

A - floppy
C - OS hard drive
D - photo data storage
E - music data storage
F - cd
G - dvd

then created

A - floppy
C - OS hard drive
C1 - new partition
D - photo data storage
E - music data storage
E1- new partition
F - cd
G - dvd

which apparently has co-opted some names maybe like this:

A - floppy
C - OS hard drive
F - new partition
D - photo data storage
E - music data storage
G - new partition
H - cd
I - dvd

That would definately screw up shortcuts and some operations.

You can check those assignments in Disk Management and make a list like the above of what you currently have.

Once you have that list, post it and we can guide you through the change back.

**MorseLady** · October 5th, 2007, 08:31 AM

Noo I am totally confused about misconfig or whatever. I cannot follow too many words at a time because by the time I have read it I have forgotten and this was my problem when doing my MCP exams, by the time I had read the question I had forgotten what it was about. I have lost my short term memory, it's not dementia or anything, the doctor says it is stress and the shock of being told on the phone about my husband.

I have a sound icon in the tray now but it the default one. What I need is the EAX mixer etc that goes with the Creative sound card and I know these mixers etc were installed. There are five or six advanced options like graphic equaliser and acoustics etc I would have thought the icon would go in the tray automatically like it did when I reinstalled Windows.

I suppose I could do without the EAX console etc as I run my computer through my hi fi but there are some superb acoustics options I often use for different kinds of music.