Officejet r65 not working

**SusieQ** · November 27th, 2007, 03:52 PM

I have tried reinstalling the drivers from the windows xp cd and the printer works fine. However, the scanner still will not work. I have reviewed the instructions from HP and they have said that the drivers from the original cd from my all in one will not work. So, is there a scanner driver which is compatible with windows xp that I could download? Don't know what else to do here.

**NooNoo** · November 27th, 2007, 05:01 PM

have you read this?

**SusieQ** · November 27th, 2007, 05:33 PM

I checked the driver cache in Windows and there is an i386 file as per HP's instructions. So, now according to HP this should work but it doesn't. Where do I go now?

**CCT** · November 27th, 2007, 05:54 PM

I noted earlier that XP supported that printer/scanner BUT I mislead you about either/or for drivers according to HP and Noo Noo (the latter being correct more frequently than HP).

So, use the HP removal tools and get rid of all that evil THEN try the install using XP drivers.

The only 'clinker' may be that add-on card. Try it anyway.

**NooNoo** · November 27th, 2007, 06:06 PM

You need to start over and follow HPs instructions to the letter... do every single step, whether you did it before or not. I have messed with enough of these to know that if HP offer detailed instructions, there is a damn good reason for it!