Internet Connection Problems on Dsl through Ethernet

[daveislost]

I need A ot of help on s computer i just put windows in my comp. then i connected the computer to a dsl modem through an ethernet cable and tried to set up a network connection and use the internet but it says limited or no connectivity. Got any ideas????

[NooNoo]

Oh right, I see you did.... so please don't jump in the middle of someone else's thread with a different problem... I will go delete your post and my reply in the other thread.

[daveislost]

OK Sorry about that wont happen again. But this thread is ok right?

[daveislost]

Anyway if anyone else has ideas on this please let me know because i still havent figured it out. zzzzzzzzzzzzz

[NooNoo]

OK Sorry about that wont happen again. But this thread is ok right?

Yep!

I need A ot of help on s computer i just put windows in my comp. then i connected the computer to a dsl modem through an ethernet cable and tried to set up a network connection and use the internet but it says limited or no connectivity. Got any ideas????

Plenty!

But to narrow it down, I need some details

What ISP is this?
What is the model of the dsl modem?
What operating system is on the computer?
What service pack level is on the computer?

[daveislost]

Ok The ISP is Verizon, The dsl is a Westell Model Versa Link 327W, And im using Windows xp pro with sp2 service pack

[daveislost]

hmm looks like theres nothing in the spot where it says dial-up and virtual private network settings so i cant choose whether or not to never dial up

[daveislost]

Oh and what? "Check your nic drivers are installed w/no (?) in device manager."

[daveislost]

you mean the network adapter?? whats nic? and theres no warnings in device manager. it just stays on limited or no connectivity and IE says "The page cannot be displayed.

[NooNoo]

Right so the easiest first thing to try is to turn off the router and shutdown the PC. Now with the pc shutdown, turn the router back on and leave it for ten minutes (to make absolutely sure it's got itself sorted). Now turn the PC back on and wait till you get all the way to desk top (no egg timers) and then check the IP.

Start, run and type in
cmd
click ok
type in the black box

ipconfig /all

hit the enter key

Right click the black box and select mark
highlight everything in the black box and post it if you don't get an internet connection.

[slgrieb]

dave, Let's start with the basics. Are all statues lights on the modem green? You have synch? I'll take that as a yes.

I'm assuming you are using XP. Open your network connections in Control Panel and see what's there. If you have any dialup connections or Internet connections go ahead and delete them. Next, right click on your network adapter and left click on properties. Now click on TCP/IP and then the properties button. Verify that all the settings you see there are set to automatic. Then shut down the computer, unplug power to the modem, and wait 30 seconds or so. Now, plug in the modem and wait until it does it self-test, then turn the computer on again.

After you've restarted, open your web browser and type the address of the modem; 192.168.1.1 into the location bar. This should take you to Westel's configuration page, and you will need to have the information Verizon gave you such as your username, password, and the default login information for the modem. There's normally a setup wizard that will walk you through the configuration process. Then you recycle the computer and modem once again.

If you don't have connectivity after the reboot, then you either have a defective modem, or a line problem, and you need to call Verizon.