HP laserjet 1020 test page

**amyb** · December 3rd, 2008, 09:59 AM

I have a client who has a HP laserjet 1020 that keeps printing out pages of the test page. Even turning off the printer did not work. In addition, removing the printer and reinstalling did not work as well. What could be the cause of the this problem? A virus?

**CeeBee** · December 3rd, 2008, 10:31 AM

you mean the internal test page of the printer? or the windows test page?
Don't know if that model has buttons (I know 1022 has) but maybe a stuck button if it's the internal test page?

**amyb** · December 3rd, 2008, 10:33 AM

windows test page..

**Ferrit** · December 3rd, 2008, 10:36 AM

I would more suspect spyware but both are likely .
Download and use Malwarebytes+Spybot since they are both free.
Update and scan.
By the way what windows version?
What antivirus are they using?

**CeeBee** · December 3rd, 2008, 11:22 AM

Stop the printer spool service, manually clear the spool folder system32\spool\printers then reboot.

**amyb** · December 3rd, 2008, 01:45 PM

Originally Posted by Ferrit

I would more suspect spyware but both are likely .
Download and use Malwarebytes+Spybot since they are both free.
Update and scan.
By the way what windows version?
What antivirus are they using?

Avira antivirus
XP