HouseCall phenomenon

[Votan]

Try it in firefox.

I installed Firefox and ran HouseCall using Firefox. It did run without a problem. One glitch though, when I launch Firefox, I get this message:

"There was a problem sending the command to the program"

That message comes out every time I launch Firefox. It remains in the background. I see it after I close the browser or I minimize it.

[NooNoo]

If you are running zone alarm, it is likely that is the cause. Experiment by turning off ZA and trying it. If it goes away, you have a configuration problem with ZA.

As for IE, I suggest you reset internet explorer settings in Tools, Internet Options, Advanced Tab.

[Votan]

If you are running zone alarm, it is likely that is the cause. Experiment by turning off ZA and trying it. If it goes away, you have a configuration problem with ZA.

As for IE, I suggest you reset internet explorer settings in Tools, Internet Options, Advanced Tab.

With and without ZA, the same stanza.

I have the same problem with ie6 at work as well. Firefox runs well, ie6 does not. It is exactly the same problem at work as at home. I am using the default options in the advanced tab of internet options.

Internet explorer gives two options, one using java based scan, and another one a browser based scan. Neither works. Firefox gives only the java option.

I used to run housecall every week before I got my disk wiped out at home. But now I have the same problem at work too.

[slgrieb]

So, Votan, are you using the new v. 7, or are you still using the old, insecure Housecall?

[Ferrit]

And frankly after seeing all this. I cant understand why you wouldnt use a standard antivirus?
Seems like running housecall is a lot of problems versus say installing NAV 2009

[NooNoo]

Why would you run housecall at work? Are you the IT guy at work?

[Votan]

Why would you run housecall at work? Are you the IT guy at work?

No I am not the IT guy at work. I only have full administrator privilege on my desktop. It was my curiosity to see whether I could run housecall from work, because it is still not working with ie but it works with Firefox at home and at work.

[Votan]

And frankly after seeing all this. I cant understand why you wouldnt use a standard antivirus?
Seems like running housecall is a lot of problems versus say installing NAV 2009

The issue is not whether or not I have antivirus installed on my computer, it is why suddenly it stopped working with ie and not it works well with Firefox.

[Votan]

So, Votan, are you using the new v. 7, or are you still using the old, insecure Housecall?

I am using http://housecall65.trendmicro.com, this is the default URL when I go to trendmicro.com website and I choose run housecall.

[NooNoo]

No I am not the IT guy at work. I only have full administrator privilege on my desktop. It was my curiosity to see whether I could run housecall from work, because it is still not working with ie but it works with Firefox at home and at work.

The issue is not whether or not I have antivirus installed on my computer, it is why suddenly it stopped working with ie and not it works well with Firefox.

At work you may be local admin, but policies are still boing pushed from the server, one of which may disallow running java applets or activex controls.

At home your may simply be blocked by your own firewall.

[Votan]

At home your may simply be blocked by your own firewall.

NooNoo my dear NooNoo, with and without firewall at home, no firewall whatsoever, the same as with firewall: housecall does not run with ie, Firefox runs with firewall running at home and at work.

[NooNoo]

Then you have incorrect activex and java settings.... or a bho attached to IE that is preventing it working.

[Votan]

Then you have incorrect activex and java settings.... or a bho attached to IE that is preventing it working.

I downloaded BHODemon but apparently it does not run. It is no longer maintained. Malwarebyte and housecall (using firefox) apparently are unable to detect a bho. Is there a sure fire bho removal utility somewhere?

[NooNoo]

yep...hijackthis... you want version 2.02.

[Votan]

I downloaded hijackthis 2.0.2 and ran it at work and at home. At work it worked fine and I could run houscall with ie8 using the browser option but the java option is still not working.

At home, neither options worked. It is still complaining it could not download the update files. I removed zonalarm. All of the same. I ran malwarebyte and housecall using firefox. nothing was detected.

Another thing I noticed. I could not restore to any of the highlighted dated. Any hint what I could do next?