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October 30th, 2000, 01:23 PM
#1
 [RESOLVED] Help Desk/Expert System Software
I'm currently looking for a new Help Desk/Expert System package for the tech support dept at the company that I work for. Have any good programs? Ones that I should avoid? Thanks...
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October 30th, 2000, 04:26 PM
#2
try http://www.hornbill.com .
They provide help desk software for some of the the Blue Chip companies.
It is also owned by a friend of mine 
------------------
Visit my BRAND NEW Site from the 4th November 2000.
The Carpers Lodge.net
The Webs Number One Resource for Today's Carp Angler.
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October 31st, 2000, 07:18 PM
#3
the company i work for wrote a helpdesk application might be worth a look at
it is called PTA Problem tracking administration not to expensive
www.tns.com.au
refered by Andrew Ratajszczak
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November 7th, 2000, 03:02 PM
#4
Heat is nice once it's configured.. However, it's meant for a large scale company.. Not sure how big your operation is... It's nice because it can assist your helpdesk in troubleshooting. You can give it prompts to ask the user..
--So Says Polychronopolis..
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November 7th, 2000, 05:40 PM
#5
We have 15 support technicians...
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November 8th, 2000, 01:30 PM
#6
When I was looking into help desk software this one stood out from the rest. You might want to check it out.
http://www.software-helpdesk.com/
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