And I sensed Attitude in the text

User: Per "Supervisor", she would like Adobe Professional added to my computer
Me: Adobe Acrobat Professional is already installed on your computer. Check in your Start/Programs Menu and look for Adobe Design Premium CS3 program folder and there you will see Adobe Acrobat Professional
User: Yes I saw that but I said Adobe Professional, not Acrobat Professional
Me: Excuse me but Adobe does not make a product just called Professional. Professional is the level of the program just like there is Adobe Acrobat Standard. There are other companies that do the same like Microsoft Office Standard and Microsoft Office Professional for example. Professional is referring to the features and capabilities of the program.
User: Whatever. I will let you know if that is what I need.

Of course I get people that tell me their modem doesn't work or they need Word for email installed. One of my favorites is that many people call our LCD projectors "One Beams". Now keep in mind I work in education with many teachers and administrators having masters degrees and some with doctorates.