Quote Originally Posted by Niclo Iste View Post
Don't you hate users who think that PCs have the same warranties as cars.


I re-imaged from scratch a P4 a while ago, and the very next day the owner's mom called me raising Cain that "it has a %$#@! virus and it was just fixed!!! I calmly told them that when it left my shop, it was virus free, malware free, etc. She got huffy and said " Well, my boy had it up in his room only a few hours and he came down complaining that it had a virus already". I explained to her that unlike an automobile, the computer can be infected seconds after it was cleaned. When an auto gets a part replaced, and it is good to go for a few thousand more miles. I would surmise that your son went to the very same sites that caused the original infection, and we know that your anti-virus cannot prevent that virus.

She cursed a bit, questioned my virtue, and hung up. Her kid called the next day, wanting a "free" fix since it was only 1 day. I declined, and they brought it to me anyway. I suggested a better a/v, and they couldn't agree fast enough. I also suggested junior pay for his music and movies instead of risking jail time and crushing fines. He wasn't as enthusiastic about that.