Scandisk and mcafee 5.1

[Danrak]

Not sure if this can help or not, but I've had a couple of computers come in recently for this:

Computer Stops Responding When You Run a Thorough ScanDisk with McAfee VirusScan 5.1 Installed

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The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 98 Second Edition
Microsoft Windows Millennium Edition

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SYMPTOMS
When you run ScanDisk and choose the Thorough option, Windows may stop responding (hang). This issue may also occur when ScanDisk runs automatically after you shut down your computer incorrectly.

CAUSE
This issue can occur if you are running the McAfee VirusScan version 5.1 program.

RESOLUTION
To resolve this issue, contact McAfee to inquire about the availability of a fix for this issue.

To work around this issue, choose the Standard option when you run ScanDisk, or use the System Configuration Utility (Msconfig.exe) to disable the McAfee shortcuts in the StartUp folder:

Click Start, and then click Run.


In the Open box, type msconfig.exe, and then click OK.


Click the Startup tab.


Click to clear the check boxes that refer to McAfee VirusScan 5.1, and then click OK.


Click Yes when you are prompted to restart your computer.


NOTE: If ScanDisk stops responding (hangs) when your computer restarts after you shut down your computer incorrectly, you may need to restart your computer in Safe mode before you can use the System Configuration Utility to disable the McAfee shortcuts in the StartUp folder. After you do so, restart your computer.

MORE INFORMATION
For more information about this issue, please view the following McAfee Web site:

http://www.mcafeehelp.com/faq.asp?UR...nDiskLocks.htm
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


Additional query words: bad shutdown

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.·°Danrak°·.

I possess a mind not merely twisted, but actually sprained.

[iccrmman]

Mcafee does have a patch out. Upgrades v5.1x to 5.15
http://download.mcafee.com/updates/vs_update.asp

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When in doubt, use a bigger sledgehammer

[This message has been edited by iccrmman (edited January 25, 2001).]

[arcade]

beware, here in the uk i purchased v5 (advertised on the box).. in fact its only 4.xx.50 - and uses 4x dat files.

macafee's excuse was this was european numbering and not to be concerned..... You what! i already had v4.xx.01 and was already using 4x dats !!

[Sowulo]

<font face="Verdana, Arial" size="2">Originally posted by arcade:
beware, here in the uk i purchased v5 (advertised on the box).. in fact its only 4.xx.50 - and uses 4x dat files.

macafee's excuse was this was european numbering and not to be concerned..... You what! i already had v4.xx.01 and was already using 4x dats !!</font>

It's not European numbering, it's the same here in the states and the SDAT update will update both the new, fresh-out-of-the-box 5.1 as well as an older 4.0.1 as I found out this week. When updated, both versions read the same build--4.0.70



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Ya never know, ya know?