Video Sound Problem

[Zonie]

Have a new Dell Inspiron with Win7 Home Premium and IE 9. The sound plays on most videos i.e. YouTube and others. The problem arises if you go to for example, MSN click on a news video, the advertisment plays with sound, but when the actual news item plays, o sound for the voice. I have tried in Google news and have the same problem. The client has a program he needs to learn which is web based video and the sound does not work.

Have checked sound card, fine, have made sure appropriate addons are enabled, and even reset IE 9. Not sure where to go from here. Any help appreciated.

[CCT]

Some possibles:

add MSN Messenger to the firewall exceptions

open MSN
tools
options
personal
STATUS
check if "show me as BUSY when I am inactive for x minutes" is enabled


open MSN
tools
options
personal
general
messages
click on "Sounds and Alerts" and check if on or off.

[Zonie]

Thank you for the suggestion CCT. Not sure as to what MSN Messenger has to do with this as on my own personal PC I have MSN messenger uninstalled and the video sound plays fine on the web. I am thinking it has more to do with some codecs but not sure since this is a new PC for my client.

[CCT]

Haha!

I jusy thought the client might be using that to connect to MSN, and the items I found indicated that could block audio.

Oh well...........

[Niclo Iste]

Seen this before, it's not a codec. The person who had this problem was with a fox news or something similar site. Ads worked, all other audio on the specific site didn't. It was right after a patch for flash. Chances are either the site is on a newer version or older version than the user. Even if you get that sorted out there is the chance that it won't work which most likely will wait to be resolved by the host and then "magically" things work.

Removing old traces of java/flash and upating them and using an alternate browser is hit or miss as well. Good luck, the only way we got it working was waiting 3 days for the host to realize they need to manage their site better.

[Zonie]

Have not had a chance to get back to the client as they are 30 miles away. Nilco Iste, I appreciate your input but are you saying that one PC could work fine on the web site but another one would not even if they have the same OS and updates? Pardon me if I seem somewhat confused over this.

Are you suggesting I should uninstall Java and Adobe Flash Player and then reinstall in the eventthey could be corrupted?

[Niclo Iste]

Pretty much that's what I had when I saw the issue. We tried everything you did. Different browsers installed, nuked java/flash, ccleaner, no malware to be found. User even had a restore point to a week before the issue.