Win xp

[emr]

Thank you. one more thing when he accesses task manager it shows svchost at 98%. is that pointing out a hardware issue. ?

It's a known issue with XP and WU. Been around for years, gets fixed, comes back, fixed, back again, etc. https://www.google.com/?gws_rd=cr&ei...dows+update+xp

Try this in a batch script which may or may not fix it, I've had varying success.

@ECHO OFF


PUSHD %~dp0


REM Stop BITS & Windows Update services
net stop bits
net stop wuauserv


REM Delete Windows Update folder content
del /f /s /q %windir%\SoftwareDistribution\*.*


REM Start BITS & Windows Update services
net start bits
net start wuauserv


REM Run Windows Update check
wuauclt.exe /detectnow


exit