With my luck, I likely dealt with the same guy--except he would have been complaining about the internet access I sold him...

I used to be, how shall I say, quite co-operative with such customers, but nowadays I'm a little more interested in treating them as I would any other customer.

"Yes sir, the waiting time will be 1.5 days on that. See you tommorrow."

I used to jump when customers like that came in, but then I realized that you train them to expect that type of service every time. Either that or they'd always be mad about one thing or another.

So one day I said forget this I'm not going out of my way to get the jerks out of the way faster, they can take a number like everyone else.

I had an interesting experience with a lady a while ago. (about 1.5 yrs)

She was screaming at me at my desk, insisting that the ISP I work for pay for her $300 phone bill. "Somehow" her system was suddenly dialling in to our Guelph access number, and she was in London. Hence she was getting nailed long distance every time she used the internet for about 2 hrs a day, 7 days a week.

Well I look at her phone bill, and lo and behold, there was an exact date where she stopped using one number and start using the wrong one.

I told her that someone (I avoided at this point saying "you" ) had changed the number on this date.

She then started yelling at me again, claiming that there's no way she would have changed the number--one of our tech support guys must have told her to do it during a tech support call.

I check the support logs. Only 1 or 2 incidents with this lady listed, neither of which mentions any phone number change.

THis all took about 45 minutes to this point, during which I am trying to keep my cool. She then tries the ludicrous claim that the software changed the setting "all by itself".

I told her this wasn't possible.
"How would you possibly know.?"

I compiled the dialing software and tested it like crazy before we released it ma'am, so I have a slight idea...

So then I finally ask--
This is the exact date you changed the phone number--WHO ELSE WAS ON YOUR COMPUTER THAT DAY???!?

She checks her daytimer.

Her grandson was over to visit that day.
Guess what he was doing during the visit.
If you said "playing on the computer" you were right.

Well I have never seen an angry customer vacate the premises so fast. Only now she was angry at another individual other than myself...

It was kinda nice to win one for once...

------------------
BREAKFAST.EXE Halted...
Cereal Port Not Responding