ARRRRRRRRRGGGHH!!!!

[lgrimm]

I support approx 250 users. (back office tech work). Mind you EVERYONE always has the WORST problem and I am to drop my WHOLE world and come a running....Even if they do not follow correct procedures and open a trouble report. I REALLY love those that come over when you are in the middle of fixing something else and expect you to listen and tell them how to fix theirs. No thanks, I don't know about the rest of ya'all, but I DON'T want the users trying to fix anything....just makes my job that much worse. Ok, I feel better now. By the way, did I mention that I am now the ONLY tech supporting these........fools, with no help in site? The remote users are even BETTER!!!...thanks, this is a great place to vent....since you all understand!! Thanks for listening....

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Ever stop to think....and forget to start again?

[SiCkNuT]

It's better to underpromise and overdeliver then overpromise and underdeliver... Tell them it'll be 5 days then do it in 2, they'll love you for it. It's better than telling them it'll probably be 2 days and then it ends up taking longer and they are whinging like the fools they are!

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[ i N S A N i T Y 2 0 0 0 ]

[theBeast]

<font face="Verdana, Arial, Helvetica, Verdana, Geneva, Arial" size="2">Originally posted by SiCkNuT:
It's better to underpromise and overdeliver then overpromise and underdeliver... Tell them it'll be 5 days then do it in 2, they'll love you for it. It's better than telling them it'll probably be 2 days and then it ends up taking longer and they are whinging like the fools they are!

</font>

Ah, the good ole Scotty trick! It doesn't always work, though. You tell someone it'll be three days, they scream, you finish it the next day, and they still scream that it took too long. Oh well.
I put in a 93 hour week (I worked a full day on Saturday) to catch up. Phew! I can't wait for this weekend... I'll FINALLY get to relax...

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***the Beast
- Fate drove me here...then told me to get out of the car...

[sgt_mac]

I work for a credit union that has about 200 users on our LAN/WAN. Most are in located in other branches and call our shop for help. What really gets me, is when they call (which is against policy, they should be emailing the help desk!)and leave a message that they need help NOW! Such and such app. is not working correctly or their "puter don't work" and they cant get work done. So I call them back and they are either...

1. Too busy right now to stop what they are doing...

2. Away from their desk and to call back later...

3. "Fixed" the problem themselves... (which usally results in another call back from them that starts the process over again!!)

[WickedTech]

<font face="Verdana, Arial, Helvetica, Verdana, Geneva, Arial" size="2">
Ah, the good ole Scotty trick!
</font>

lol, my exact thoughts when I read SiCkNuT's post!


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Thank you for calling, how can I hang up on you today?

[Digi-Recon]

Right now we've got about a three day wait on service. Our policy is simple, if you want it looked at sooner, you pay extra. And it's an hourly rate. $75 to look at it next business day, $125 within two business hours, or $150 within two hours period. We also mention that thier warranty does NOT cover this extra charge. That either shuts 'em up, or they just grumble quiter. Either way works for me.

Off topic: Ebra, how's GMC doing?

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From the dark of night, comes... WHAT DO YOU MEAN INVALID PAGE FAULT!!