UPS Problem

[winky]

On Monday I ordered a shipment of a couple of computer parts that I needed on Thursday. For this reason I checked out UPS's weebsite and found that their UPS Ground Service would take three days and get here by thursday so I used that to save my customer some money. Well its Friday now and my order has been reschedualed four times and delayed over 30 hours now. From my last check my package is still in Washington and I live in Texas. Does UPS service always blow like this or have I just been screwed for some unknown reason? Also if any one has any helpful ideas, like how to get a refund out of them because they say they don't guarantee shipments to home and they forgot to mention this on there web page, please let me know.

[MAYHEM]

Now you know why I refer to them as OOPS! (as in why do we trust valuable packages to guys in big brown trucks that say OOPS [UPS] on the side) Freds Express is not much more reliable though.

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There is no Spoon!

[Pinnacle]

Personally, I have always got great service from UPS. No company is perfect, but I think they are the closest when it comes to shipping small packages. I remember having to use RPS during the strike several years ago. WOW! That was a problem!

[3fingersalute]

I like UPS better than any of the other shippers, they are far more reliable. Unfortunately, they do not guarantee ground shipments to be there within any certain amount of time. It is just like the US Mail, they can give you the normal deilvery time, but that is not by any means a guarantee. Go UPS 2nd day, or even Next Day Saver next time....you have a better chance of getting a refund if it's not there on time, because they are supposedly guaranteed! I for one know that if I want a package by a certain day, I don't count on ground...sure it's nice to save your customer some money, but how much are they saving now by not having their product when they need it?

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[email protected]

[This message has been edited by 3fingersalute (edited August 03, 2000).]

[Scott Graham]

I bought a satelite about a month ago, and UPS was shipping it UPS Ground. Well a month passed still no satelite so I called the vendor and they tracked it for me. STUPID PEOPLE AT UPS delivered it to Michigan (I live in Virginia) and they allowed some random person (last name no where close to mine) to sign for it and they'd had it about 2 weeks already. So another award to our WONDERFUL people at UPS.

[underfunded]

One of my first jobs was for a Junk Yard (used car parts). We would order windshields and windows for people from other yards and about 25% of the time it would be broken by Oops (we called them that also).

[thirdfey]

Any person that has gotten flawless service from OOPS aparently must have a deal with the Devil. We service computers for golf courses and in one instance an OOPS driver delivered a golf courses packages to a person that lived in a trailer down the street. Over a week the person recieved 200 packages that were for the club. In another instance the same OOPS route we had shipped a package Next Day Early AM, the club recieved the package 4PM the next day, the reason, the driver didn't think that the club needed it that early, that it probably wasn't important. OOPS is the bosses best friend because its cheap and workers worst enemy because the better you pack something the more OOPS beats it around.

[DesertEagle]

I have not been a fan of UPS especially since I have seen more than a few monitors broken in delivery. Where I used to work, we used to ship alot of broken monitors for exchanges. The UPS guy always groaned when he saw the 2-3 a day we shipped. One week he came on Monday, we said no minitors and we did this till Friday. Each day he was as happy as a clam. On Friday, We opened up the closet and showed him 15 monitors that needed to be shipped out. He never complained at 2-3 monitors a day again.

M

[rfmathis]

Pinnacle,
I can agree with you on RPS! In my other job, we order auto parts from Illinois. With UPS, we'd have them in 2 days. RPS takes 3. They must use slower planes or something!

[shawnMt]

I know, you guys should start your OWN package-based transportation company!

I mean, how hard can it be to ship .5 to 150lb packages to any non PO Box address on the face of the earth?

Ahhh, I also agree if the package is broken, you should always blame that idiot OOPS driver that delivers it to you. He/she should have been more careful after picking it up 2 weeks ago clear across the country - how DO those DRIVERS damage so much stuff?? I also agree that this:

**Quote**

The UPS guy always groaned when he saw the 2-3 a day we shipped. One week he came on Monday, we said no minitors and we did this till Friday. Each day he was as happy as a clam. On Friday, We opened up the closet and showed him 15 monitors that needed to be shipped out. He never complained at 2-3 monitors a day again.

**End Quote**

is a good idea. Let that hard-working OOPS driver (the one that runs a 100 mile radius of your shop)know how dissatisfied you are with the overall OOPS service by doing mean stuff like that. Your package is the only one that he/she has to deliver or pick-up on a given day anyway.

Thirdfey also makes a good point:

**Quote**

because the better you pack something the more OOPS beats it around.

**End Quote**

Yeah, those people at OPPS are so clever - they even have a machine to tell if you took extra care in packing your monitor. If so, that driver that picked it up in Texas and delivers it to Maine takes extra care in bashing it.

/end rant!




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Cannot find REALITY.SYS. Universe halted

Paint your old laptop!

[3fingersalute]

i gotta agree with ShawnMT here, the driver is just the end of the line. My father deliverd UPS for 18 years before opening his computer store, and he got tired of dealing it all. I mean, after you spent a whole day jumping in and out of a truck non-stop, dealing with the customer complaining at you because you don't have there fingerhut order today, would you honestly feel like smiling and being cheery seeing 3 17" monitors sitting there to lug out to the truck?? But then again, I must admit, they do make some good money !!