The ideal customer

[kato]

I found this on a website dedicated to tech tales. thought everyone here would enjoy. If only all customers were like this one.

The Customer is Always Right !

Here is a letter from a customer of ours....
(I have made changes to protect the guilty - but the letter has not been edited)
[XXXXXXX] Service Centre
Freepost [XXXXXXXX]
[TOWN]
[COUNTY]
[POST CODE]
[HIS STREET]
[TOWN]
[COUNTY]
[POST CODE]
[DATE OF LETTER]

Dear Sirs

Please find enclosed my [UNIT] which was recently repaired by yourselves, for which I was delighted.

Being a total plonker, I didn't think and put normal Duracell battereis into the phone, then put it on the charger. I even rang Duracell to complain that one of their batteries had leaked, when the bloke from Duracell pointed out my mistake, he agreed that I was a plonker, which makes it kind of official.

I realise that there will be a charge to repair the [UNIT], and that it may in fact be damaged beyond repair by my total and absolute plonkerness.

If the repair is less than £30 please go ahead and send me an invoice which I will py by return, if it is more than £30 please call me on XXX XXXX XXXX or XXX XXXX XXXX.

By way of punishment I am happy to walk round for a whole day with a T-Shirt with the word 'Plonker' written on it in marker pen, and to send you photos to prove it.

Thanks in advance for you help

Regards

[CUSTOMER NAME]
Plonker

[+Daemon+]

AHAHHAHAH wow

one out of hummm to big of a number

[Draggar]

Humorous, but glad to see that someone is willing to admit their mistakes!

[mustangjenni]

Nice letter.

He must work in somekind of customer service to be that relistic about the situation from the get go.

[Deity]

It's a lie!!! These kind of customers don't exist!!

[Pluto]

What was the website you found it on?

[EvilCabbage]

So.. let me get this straight.. he is a plonker, right?

[morguth]

whats a plonker?....doesn't sound very nice

[Stalemate]

This story was so nice my vision started to blur from the tears of joy.

Frame it.

These things seldom happen, so keep it for posterity to prove that there are end users who will admit that the problem's their fault.