AOL and lol

[DocPC]

[quote]Originally posted by Matridom:
<strong>

coppy cat!! </strong><hr></blockquote>

[Poseidon]

[quote]Originally posted by AlleyCat:
<strong>I get a call from a client that after he upgraded from Windows ME to Windows XP, he can't get into some of the online gambling site he visits daily. I check out the site and tell him to go to Microsoft and download some IE plug-in and he'll be fine. He has trouble with this (Even with direct links to the downloads). So I downloaded the stuff he needed, burned it to a cd and went over.

I turn on his machine and see 4 or 5 various AOL icons on the desktop. Aol 5.0, Aol 7.0, Aol Install 7.0...etc. I don't give it too much thought. (The guys is sort of slow in computer department) I install the app and plug-in he needs, reboot the machine and ask him to login to his Aol account so I can see if the plug-in fixed his problem.

He clicks on an icon and starts entering his name address, credit card number...etc.

"I thought you already had an Aol account," I say.

"I do, but since I upgraded to Windows XP, it asked me for all my information every time I login to Aol," the guy says. "Can you fix that?"

"How many times did you give them your credit card number?" I ask.

"I don't know, about 20 or so," The guy says, shrugging his shoulders.

I look at the poor bastard and say "You know your going to have $6000 in charges on your credit card from Aol."

Needless to say instead on launching the Aol 7.0 program, this guy was hitting the icon over and over to set up Aol 7.0!


</strong><hr></blockquote>


So did you try and help the guy out even further by contacting AOL on his behalf and try to straighten the mess out?

It’s end users like him who keep you in business or in other words job security.


My .02¢

[morguth]

same thing happened to a customer who was in our store. they'd hose their system we'd f&r it, they hose it, we f&r it, they hose it, we f&r it (this happened in about 2months time or so, this was a while ago, so i dont remember exact times <img border="0" title="" alt="[Wink]" src="wink.gif" /> ) anyway. each time she got her computer home she would setup another aol acct. duuur - guess it happens alot more than people think <img border="0" title="" alt="[Eek!]" src="eek.gif" />

[Ryuutsume]

Maybe when people learn about REAL internet services, and the standards they use (PPP, PPPoE, DOCSIS, etc) people will stop being foolish enough to do asinine things like that. Every ignorant person i nthe world thinks internet services need to be "installed" like any other application. AOL has ruined so many people... <img border="0" title="" alt="[Frown]" src="frown.gif" />