Why I sigh...

**Guts3d** · April 18th, 2012, 03:28 AM

...So, Intuit simply closed out the support ticket.

And smiled with the satisfaction of a job not done. I get those on the Base.

**slgrieb** · April 18th, 2012, 10:41 AM

Originally Posted by Guts3d

...So, Intuit simply closed out the support ticket.

And smiled with the satisfaction of a job not done. I get those on the Base.

Yeah, it wasn't just Intuit, it was Apple's warranty service that was also half as-sed. I tried to get other backups to restore, but in the end, I had to make a copy of the end of the year file the client's accountant had, and they are re-entering almost 3 months of data. The screwiest thing of all was that the backup files were burned to CD, not stored on the hard drive, so apparently Quickbooks had been having problems for a while, presumably due to the failing drive.

However, on the bright side, the client has a one year support plan now, so if they have any further problems Intuit can't fix, it won't cost them extra.

**Niclo Iste** · April 18th, 2012, 11:21 AM

Originally Posted by slgrieb

However, on the bright side, the client has a one year support plan now, so if they have any further problems Intuit can't fix, it won't cost them extra.

And that is where the true savings come in. I always prefer saving money on shoddy support over the loss of revenue from shoddy support. Glad I don't use anyting by intuit and I knew there was a reason I hated dealing with their products.

**slgrieb** · April 18th, 2012, 01:44 PM

Originally Posted by Niclo Iste

And that is where the true savings come in. I always prefer saving money on shoddy support over the loss of revenue from shoddy support. Glad I don't use anyting by intuit and I knew there was a reason I hated dealing with their products.

The reason Intuit has more or less cornered the market is by selling the product cheap to users, and offering accountants free training and free software. Once a business is committed to the basic program, it's easy to sell a web site, credit card processing, and payroll services. At that point, QuickBooks can sell you a mandatory update anytime they want because it's cheaper than changing to another program. Been using Microsoft Office Accounting for 5 years now, and I'll never, never, ever, use any of Intuit's crap again. But, lots of customers do.

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