compatible audio driver

[RaoulDuke]

heres the problem, i just recently formatted my intel desktop computer with a windows xp home edition CD from a toshiba laptop and now there is no sound. in the device manager there is a yellow question mark next to "multimedia audio controller" and it says "The drivers for this device are not installed. (Code 28)". i tried windows update and still coudln't get the software for the driver. please help!

[confus-ed]

Hi Raoul.

he-he-he, my first answer was most confus-ed ! , as I thought you were talking about a Toshiba laptop .. so I'll rephrase it, just what model pc are talking about ? (particularly we'd want details of the soundcard, but you mayn't know about that, so a tool like this Everest Home can be helpful)

[RaoulDuke]

thanks for the reply, ok i downloaded everest and made a report of "multimedia". i dont know which of this is relevant so heres the whole thing

Windows Audio

--------------------------------------------------------------------------------


Device Identifier Device Description
midi-in.0 0001 0067 MPU-401
midi-out.0 0001 0066 MPU-401


PCI / PnP Audio

--------------------------------------------------------------------------------


Device Description Type
SiS 7012 Audio Device PCI


Debug - PCI

--------------------------------------------------------------------------------


B00 D00 F00: SiS 645DX Chipset - Host-PCI Bridge



B00 D01 F00: SiS 86C201 AGP Controller



B00 D02 F00: SiS 85C503/5513/5595/961/962/963 PCI-ISA Bridge



B00 D02 F01: SiS SMBus Controller



B00 D02 F02: SiS 7001 PCI-USB Open Host Controller



B00 D02 F03: SiS 7001 PCI-USB Open Host Controller



B00 D02 F05: SiS IDE Controller



B00 D02 F07: SiS 7012 Audio Device



B00 D06 F00: Realtek RTL8139 PCI Fast Ethernet Adapter [A/B/C]



B01 D00 F00: nVIDIA RIVA TNT2 M64 Video Adapter




Debug - Video BIOS

[NooNoo]

Aaah a nice easy one

click here to open SIS downloads page (is a bit slow so be patient). click on Audio Driver, Click on SIS 7012, click on xp, click go and agree then download the file. It will probably need to be extracted first, then click the setup file to install it.

[RaoulDuke]

i downloaded the file but when i try to setup it says UpdateDriverForPlugAndPlayDevices -536870397 then it says "failed to install audio driver for xp, setup will exit"

[NooNoo]

ok, back to everest - what model does it say the motherboard is?

[RaoulDuke]

Motherboard Properties:
Motherboard ID 62-0522-009999-00101111-040201-SiS645$1AAWV001_A6547SMS V3.0 052202
Motherboard Name MSI 645E Max (MS-6547E v2.0)

Front Side Bus Properties:
Bus Type Intel NetBurst
Bus Width 64-bit
Real Clock 101 MHz (QDR)
Effective Clock 403 MHz
Bandwidth 3223 MB/s

Chipset Bus Properties:
Bus Type SiS MuTIOL
Bus Width 16-bit

Motherboard Physical Info:
CPU Sockets/Slots 1
Expansion Slots 6 PCI, 1 AGP, 1 CNR
RAM Slots 3 DIMM
Integrated Devices Audio
Form Factor ATX
Motherboard Size 220 mm x 300 mm
Motherboard Chipset SiS645DX
Extra Features Fuzzy Logic 3

Motherboard Manufacturer:
Company Name Micro-Star International
Product Information http://www.msi.com.tw/program/produ...ro_mbd_list.php
BIOS Download http://www.msi.com.tw/program/suppo...pt_bos_list.php

[RaoulDuke]

forgive my ignorance but when i download and setup a driver is it supposed to work automatically? i setup all of the drivers in the link above then tried to update driver through device manager but still no result

[NooNoo]

Setup is supposed to install it, but it can get confused... from device manager uninstall or remove any unknown devices or any devices with a ! including the multimedia audio controller and then close device manager then immediately run the setup again. When it's complete, restart the computer if the audio setup does not ask you to. When it restarts it may find a few other devices... just let it get on with it. Open device manager and watch it install.

[Lrt]

Hi NooNoo I saw you helping another member on windrivers (forum) with the error message 'UpdateDriverForPlugAndPlayDevices -536870397'

I have the exact same problem and I have spent about 60 hours on this and Im going to die if i do not sort this :S

Please help... Some Information about my computer you may need:Field Value
Motherboard Properties
Motherboard ID 10/08/2005-SiS-760-6A7I7FKAC-00
Motherboard Name Unknown

Front Side Bus Properties
Bus Type AMD Hammer
Real Clock 200 MHz
Effective Clock 200 MHz
HyperTransport Clock 800 MHz

Memory Bus Properties
Bus Type DDR SDRAM
Bus Width 64-bit
Real Clock 133 MHz (DDR)
Effective Clock 267 MHz
Bandwidth 2132 MB/s

Chipset Bus Properties
Bus Type SiS MuTIOL
Bus Width 16-bit
Real Clock 67 MHz (ODR)
Effective Clock 533 MHz
Bandwidth 1067 MB/s

My sound device ( I think ): Device Description Type
SiS 7012 Audio Device PCI

More information:Field Value
Computer
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name DAVE-6691D1F3BA
User Name dave

Motherboard
CPU Type AMD Sempron, 1600 MHz (8 x 200) 2800+
Motherboard Name Unknown
Motherboard Chipset SiS 760, AMD Hammer
System Memory 480 MB (PC2100 DDR SDRAM)
BIOS Type Award (10/08/05)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Display
Video Adapter SiS Mirage Graphics (32 MB)
3D Accelerator SiS 330 Mirage Integrated
Monitor Plug and Play Monitor [NoDB] (QBL071359113)

Multimedia
Audio Adapter SiS 7012 Audio Device

Storage
IDE Controller SiS 5513 IDE UDMA Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive ExcelStor Technology J880 (80 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive ATAPI DVD-ROM 16XMax (16x DVD-ROM)
Optical Drive CD-ROM Drive
SMART Hard Disks Status OK

Partitions
C: (NTFS) 78528 MB (43999 MB free)

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network
Network Adapter SiS 900-Based PCI Fast Ethernet Adapter (192.168.1.64)

Peripherals
Printer Canon iP1800 series
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB2 Controller SiS 7002 USB 2.0 Enhanced Host Controller
USB Device USB Printing Support



IM very sorry if this is inconvienient but im desperate.

I also have another problem.

My computer is home built and I don't know how to restore it to defualt settings.
-I have looked online.
-Gone through 'BIOS settings' steps

Pleeeeeeeeeeeeeeeeeeeeeease help me I would be so gratefull.

Thanks Alot.

Nick (Lrt )

Edit by admin: no contact info permitted on the forum, thank you
( This is a sent email and I will copy and paste it to the orginal topic )

[NooNoo]

Welcome to Windrivers lrt

First thing to try is to reinstall the sound driver

[Lrt]

Already tried, but I haven't got a disk so it doesn't allow me.

EDIT: Thanks for the welcome

[NooNoo]

Haven't got what disk and what doesn't allow you? You need to say exactly what happens when you install the driver.

[Lrt]

Ok, I downloaded the file in that link on your reply and it just come up with a huge word document :S

Anyways all I need is a new sound driver that doesnt need a disk to install.

This is because the computer is pre-made (home built) and It didnt come with any disks.

I will supply any information needed.

I have everest so ask away

Thanks alot.

[NooNoo]

Did you just right click on the link I posted and saved as? If so, that's why you got a document. You have to click the link and then click the download link which will download a file called audio.zip.

If you built this yourself, how did you load Windows without a CD?