Hi I hope someone can HELP. Dell just want's money now!!! I can't get my windows installer to work. My windows media player and adobe reader is not working either. When I try to reinstall them I get a message that the windows xp is in safe mode or installer not installed. I put the computer in VGA mode and tried that did'nt work. I even did the msiexec/regserver no luck, Went in the administrative tools into the services. The service is stopped I try to start it I get this error 997: overlapped l/0 operation is in progress. Read some help story's can't install the windows installer cleanup. HELP ME PLEASE. Working on this for a month now . HELP HELP HELP!!!!!!