I have learned a LOT here: I have learned that patience IS a virtue (seriously) and it would seem that, in your business, it should also be a silent one;

You should think about people that come here to post and don't know a lot about computers and find so many of you being so derogetory about customers problems and how they fell versus your great knowledge and shaman-like powers (noone like a witch or wralock, really) and maybe just soften up a little.

Or, just throw a curse!